BHOOPENDRA SINGH
Lead Professional Service Engineer
Reading
Summary
Engineering professional well-versed in providing technical support and maintenance services. Known for effectively resolving issues to improve system reliability and performance. Emphasizes teamwork and adaptability to meet evolving project requirements. Skilled in diagnostics, preventive maintenance, and customer service, with commitment to delivering high-quality results.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Lead Professional Service Engineer
NICE LTD
04.2023 - Current
- Led end-to-end deployment of Nexidia Speech Analytics, ensuring high availability and performance optimization
- Automated Search Grid installation using PowerShell, reducing manual effort by 90% and cutting resource utilization by 60%
- Optimized SQL Server administration, handling backup/restore, Always-On, clustering, security roles, and performance tuning
- Managed AWS cloud infrastructure (EC2, S3, Route 53, VPC, NAT Gateway) for cost-effective and scalable operations
- Designed and implemented a modern backup strategy, reducing backup time by 70% for faster recovery and high availability
- Developed and migrated MicroStrategy BI environments, overseeing deployment, report optimization, and automation
- Automated infrastructure management with Terraform (IaC) for improved deployment consistency and scalability
- Deployed and upgraded ElasticSearch/Kibana and ActiveMQ/RabbitMQ to enhance data indexing and messaging efficiency
- Built SSIS ETL pipelines for automated data ingestion and Power BI dashboards for real-time analytics
- Integrated CI/CD pipelines for seamless application deployment and infrastructure automation
- Configured and secured IIS Web Server & SAML 2.0 SSO, improving authentication and security
- Utilized Git/GitHub for version control, enhancing team collaboration, code management, and CI/CD integration
- Implemented infrastructure monitoring to enhance incident response, system reliability, and security
- Mentored junior engineers and collaborated cross-functionally to optimize workflows and drive innovation
Senior Specialist Professional Service Engineer
NICE Interactive Solution Pvt Ltd
08.2019 - 04.2023
- Spearheaded the end-to-end implementation of Nexidia Speech Analytics, ensuring seamless performance and availability
- Administered MS SQL Server databases, managing backups, Always-On setup, and clustering
- Executed migrations and upgrades of MicroStrategy BI environments, focusing on deployment, report optimization, and user access management
- Configured IIS Web Server and SAML 2.0 SSO Authentication to enhance application security and streamline user management
- Managed and optimized cloud deployments using AWS, incorporating services like EC2, Route 53, S3, VPC, and NAT Gateway
- Deployed and managed ElasticSearch/Kibana to improve log analysis and search performance
- Automated processes with PowerShell scripting, significantly reducing manual tasks and operational time
- Provided technical mentorship to junior engineers and collaborated with cross-functional teams for continuous improvement
- Implemented robust infrastructure monitoring solutions, enhancing incident response and system reliability
- Managed project timelines, resource allocation, and risk assessments to ensure alignment with business goals
Senior Deployment Engineer
RSystems International Ltd
06.2017 - 08.2019
- Executed SQL Server maintenance and performance tuning, including backup, clustering, and replication
- Implemented Hyper-V and VMware virtualization solutions to optimize server performance and resource utilization
- Conducted server security patching and updates, reducing vulnerabilities and enhancing compliance
- Handled IT support tickets through BMC Ticketing Tool and ServiceNow, ensuring efficient issue resolution within SLA
- Managed change requests for planned activities, coordinating patching, upgrades, and system migrations
- Led incident management and root cause analysis efforts, minimizing downtime and improving service reliability
Senior Specialist
HCL Technology Ltd
06.2015 - 08.2017
- Managed Windows Server environments (2008/2012/2016), ensuring optimal performance and high uptime
- Administered AD, executing user creation and security policies
- Configured IIS, boosting app hosting and security settings
- Deployed Hyper-V, increasing server scalability and efficiency
- Implemented system monitoring solutions, proactively identifying and mitigating performance bottlenecks
System Administrator
Chetu India Pvt Ltd
08.2014 - 06.2015
- Oversaw data center operations with proactive health checks, ensuring system stability and reliability
- Managed and executed regular backups, enhancing data integrity and disaster recovery preparedness
- Conducted LAN/WAN troubleshooting, diagnosing connectivity issues for optimized network performance
- Delivered IT support for hardware, software, and networking, ensuring a seamless user experience
- Assisted in security patching and updates, maintaining compliance and safeguarding critical assets
IT Executive
Binary Semantic Ltd
04.2013 - 05.2014
Education
Master of Computer Applications -
SRM University
Bachelor of Computer Applications - undefined
IME PG College
ITIL v4 Foundation - undefined
PeopleCert
MicroStrategy Analyst - undefined
MicroStrategy Inc
DATA SCIENTIST - undefined
MicroStrategy
AWS Certified Cloud Practitioner - undefined
AWS
Microstrategy Administration - undefined
Intellipat
MCSA: Windows Server 2012 - Certified - undefined
MicroSoft
Server Virtualization with Windows Server Hyper-V and System Center - undefined
MicroSoft
ITIL v3 Foundation(2011 Edition) - undefined
APMG International
Skills
MicroStrategy
PowerBI
MS SQL Server
Always-On
Log Shipping
Backup/Restore
SQL Clustering
Security
T-SQL
SSIS
Windows Administration
Active Directory
DNS
DHCP
Group Policy
File Server
Security Patching
AWS EC2
Route 53
VPC
S3
Nat Gateway
Route Table
Subnet
ElasticSearch
Kibana
ActiveMQ
RabbitMQ
PowerShell
Python
Hyper-V
VMWare
Nexidia Speech Analytics
Search/Text/Voice Grid
SSO
SAML 20
RAID
Time Management
Leading Team
Team Collaboration
Git
Github
Terraform
CI/CD
Code Commit
Code Deploy
Jenkins
Certification
ITIL v4 Foundation, PeopleCert, 2024, GR671719132BS
Timeline
Lead Professional Service Engineer
NICE LTD
04.2023 - Current
Senior Specialist Professional Service Engineer
NICE Interactive Solution Pvt Ltd
08.2019 - 04.2023
Senior Deployment Engineer
RSystems International Ltd
06.2017 - 08.2019
Senior Specialist
HCL Technology Ltd
06.2015 - 08.2017
System Administrator
Chetu India Pvt Ltd
08.2014 - 06.2015
IT Executive
Binary Semantic Ltd
04.2013 - 05.2014
Bachelor of Computer Applications - undefined
IME PG College
ITIL v4 Foundation - undefined
PeopleCert
MicroStrategy Analyst - undefined
MicroStrategy Inc
DATA SCIENTIST - undefined
MicroStrategy
AWS Certified Cloud Practitioner - undefined
AWS
Microstrategy Administration - undefined
Intellipat
MCSA: Windows Server 2012 - Certified - undefined
MicroSoft
Server Virtualization with Windows Server Hyper-V and System Center - undefined
MicroSoft
ITIL v3 Foundation(2011 Edition) - undefined
APMG International
Master of Computer Applications -
SRM University