GARY H. KAUFMAN
BEAZER HOMES
Roswell,GA
6
Certification
16
Years of experience
Dynamic and motivated business analyst skilled in IT processes, supply chain, retail/financial services and product management. Areas of expertise include: AI-Enabled Business Solutions, Strategic Planning/Forecasting, Product Marketing/Analysis, Business Process Improvement, Change Management, Digital Transformation, Requirements Elicitation, System Process Automation, Business Intelligence Reporting, Product Forecasting/Acquisition, Performance Metrics, Financial Systems and Processes.
Work History
Senior Business Analyst
1 Year 9 Months- Served as the lead Business Analyst for Beazer's Service Now rollout by helping document and communicate new ITSM capabilities for incident management, service requests, knowledge articles, user provisioning, CMDB visibility, operational tracking, dashboards, and proactive service management.
- Drove development of a Marketing Analytics platform integrating Salesforce CRM and Google Analytics 4 to provide enterprise-wide marketing performance visibility integrated with AI functionality.
- Facilitated requirements gathering and stakeholder alignment for the creation of AI models for a new HR Enrollment Benefits platform and Marketing Analytics dashboard.
- Authored and maintained the SWAT Marketing Re-Engaged Leads re-engineering process for appointment scheduling.
Senior Business Process Analyst
6 Months- Identified specific supply chain areas where Spirent pays for freight and applied corrective action using globally recognized Incoterms to reduce freight spend by over $2.5M.
- Implemented a new automated freight cost calculator to enhance control of shipping expenses, align freight costs to product lines and maximize potential freight savings.
- Modernized Spirent's customer service application and knowledge management tool using Salesforce coupled with digital transformation and AI capabilities.
- Created requirements documentation for a new divisional hierarchy to support business unit value streams for Wireless, Wireline, Test & Automation, and Assurance.
- Contract
Senior Consultant / Business Analyst
3 Years 4 Months- Served as the Reporting Discovery Lead to identify, assess, design and document requirements for relocating more than 300 reports from a legacy pharmaceutical benefits program to a new state of the art operating platform.
- Delivered use case and program support documentation for a solution operating model designed to generate $72M in annual value for Express Scripts Inc.
- Managed the Product Owner role for the creation of an updated Salesforce HR operating forecast and accrual hours platform for timekeeping, payroll tracking and analysis at an industry leading communications company.
- Documented all requirements, metrics and reports for internal and external correspondence for 1700+ customers and lead the email distribution campaign.
Business Analyst
8 Years 2 Months- Created Business Requirements documents (BR) and Functional Capability documents (FC) and maintained Requirement Traceability Matrix (RTM) documentation.
- Lead Business Intelligence efforts to research, analyze and implement IT efforts to transition more than 200 end users from a legacy Fast Card Management reporting tool to an internal web-based reporting system.
- Designed and implemented planning and forecasting changes to upgrade InComm's TMS, VMS and UTA applications to enhance customer reporting for merchandising, product sales and redemptions.
- Developed a strong partnership with the Accounting, Marketing, Product Management and Finance teams to improve and automate reporting EDM Business Intelligence services and products using Agile methodologies.
Business Analyst
1 Year 11 Months- Served as the primary Business Analyst contact and SME for HealthPort's partnership with Executive Health Resources (EHR) for product enhancement and new releases.
- Generated the upgraded HIPAA 5010 compliance standards required to overcome the limitations of version 4010 and improve diagnostic capabilities, claims processing and electronic health records.
- Created detailed and concise business requirements documentation, use cases and wireframes and maintained a strong relationship with product teams, development, product support and end-users.
BUSINESS ANALYST/STRATEGIC PLANNER
- Created SDLC functional and business requirements, use cases and test documentation to facilitate development of retail store information systems, financial, product and customer support programs.
- Researched and designed project diagrams, charts and statistical documentation for supply chain and product replenishment solutions using business analysis methodologies, test preparation and compliance validation.
SYSTEMS SPECIALIST/PRODUCT MANAGER
- Served as Product Manager for the implementation of a centralized financial database to record opt-in/opt-out preferences for 80M accounts in company-wide retail marketing campaigns.
- Directed the operational functionality of a Divisional Marketing application with 150 users for seven major retail department stores including Customer Analysis, Relationship Marketing and Media Effectiveness Analysis.
SENIOR MANAGEMENT CONSULTANT
- Researched, analyzed and developed scheduling and operational programs to improve efficiency, increase customer service levels and reduce operating expenses for major retail apparel and grocery companies.
- Facilitated the installation of forecasting and automated scheduling in 1000+ retail stores in the USA, Canada and UK.
BUYER/GROUP MANAGER
- Managed $10M Women's Sportswear merchandising divisions with six executive department managers.
- Forecasted product sales, planned assortments and evaluated profitability for a $20M Junior apparel department.
Education
BBA - Business Management
Skills
AI-Enabled Business Solutions
Strategic Planning/Forecasting
Product Marketing/Analysis
Business Process Improvement
Change Management
Digital Transformation
Requirements Elicitation
System Process Automation
Business Intelligence Reporting
Product Forecasting/Acquisition
Certification
- Prosci Change Management Certified Practitioner
- Certified SAFe 6 Agilist
- ICAgile Certified Professional
- ICAgile Certified Professional Agile Product Ownership (ICP-APO)
- ICAgile Certified Professional Agile Product Management (ICP-PDM)
- Business Systems Analyst Certification (BSAC)
Awards
Federated Systems Group Performance Award, Computer Sciences Corporation Leadership Award, Computer Sciences Corporation/DuPont Performance Coatings Award
Timeline
Senior Business Analyst
BEAZER HOMES
01.2025 - CurrentRead More
Senior Business Process Analyst
SPIRENT COMMUNICATIONS
02.2024 - 08.2024Read More
Senior Consultant / Business Analyst
DAUGHERTY BUSINESS SOLUTIONS
09.2020 - 01.2024Read More
Business Analyst
INCOMM PAYMENTS
04.2012 - 06.2020Read More
Business Analyst
HEALTHPORT TECHNOLOGIES
05.2010 - 04.2012Read More
Georgia State University
BBA from Business Management
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BUYER/GROUP MANAGER
MACYS
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SENIOR MANAGEMENT CONSULTANT
DELOITTE & TOUCHE
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SYSTEMS SPECIALIST/PRODUCT MANAGER
FEDERATED SYSTEMS GROUP (Macys Technologies)
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BUSINESS ANALYST/STRATEGIC PLANNER
COMPUTER SCIENCES CORPORATION, GENUINE PARTS CORPORATION
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