Toriyn Dotson
Baltimore,MD
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Customer Service/Lab expertise to manage job functions. Excellent communicator with focus on results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Aid Peer Advisor/Financial Aid Advisor
Johns Hopkins University
Baltimore, MD
12.2021 - Current
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities within their particular area of study.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted in and operated Financial Aid help rooms in order to answer questions centered towards newly accepted students.
- Redesigned Johns Hopkins' campus-wide "JayBot" that answers questions regarding financial aid and campus life.
Leadership Engagement and Experimental Dev Monitor
Johns Hopkins University
Baltimore, MD
12.2021 - Current
- Attended to needs of students and informed school personnel of unusual behavior or health problems.
- Maintained social distancing and COVID-19 regulations on campus
- Attended to and operated multiple buildings on campus
- Assisted in scheduling events as well as orchestrating the success of events hosted on campus
- Responsible for and Handled keys for many buildings on campus
- Monitored number of cases received and returned by employees on weekly, monthly and quarterly basis.
Food Service Team Member
McDonald's Fast Food Restaurant
Mesquite, TX
10.2020 - 08.2021
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences by overseeing every area of Food operations.
Sales Associate/Stock Associate/Cashier Team Leader
Hollister.Co
Mesquite, TX
11.2019 - 02.2020
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
Education
Bachelor of Science - Neuroscience/Computer Science/German
Johns Hopkins University
Baltimore, MD06.2025
High School Diploma -
North Mesquite High School
Mesquite, TX05.2021
Skills
- Critical Thinking
- Microorganism Isolation
- Laboratory Terminology
- Volumetric Solution Preparation
- Spreadsheet Data Tracking
- Data Analysis
- Microsoft Excel
- Microsoft Word
- Willingness to Learn
- Teamwork and Collaboration
Certification
Proficiency in Java Programming Language
High Proficiency in German Language
Phone Repair
In my free time I repair shattered screens on iPhones. It requires great hand-eye dexterity and intense coordination in order to repair each device with minimalistic error.
Languages
German
Professional Working
Timeline
Financial Aid Peer Advisor/Financial Aid Advisor
Johns Hopkins University
12.2021 - Current
Leadership Engagement and Experimental Dev Monitor
Johns Hopkins University
12.2021 - Current
Food Service Team Member
McDonald's Fast Food Restaurant
10.2020 - 08.2021
Sales Associate/Stock Associate/Cashier Team Leader
Hollister.Co
11.2019 - 02.2020
Bachelor of Science - Neuroscience/Computer Science/German
Johns Hopkins University
High School Diploma -
North Mesquite High School
Proficiency in Java Programming Language
High Proficiency in German Language
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