Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Caceres

West Palm Beach,FL

Summary

Dynamic Human Resource Director with a proven track record at Soma Medical Center, PA, enhancing employee relations and streamlining HR operations. Expert in implementing HR policies and onboarding processes, fostering a culture of leadership development and compliance. Skilled in HRMS and adept at grievance handling, driving organizational success through strategic initiatives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Human Resource Director

Soma Medical Center, PA
08.2019 - Current
  • Processed employee claims involving performance issues and harassment.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
  • Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
  • Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
  • Directed hiring and onboarding programs for new employees.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current.
  • Devised hiring and recruitment policies for [Number]-employee company.

Medical Practice Administrator

Soma Medical Center, PA
06.2010 - 07.2022


  • Streamlined patient scheduling by implementing an efficient appointment management system.
  • Reduced wait times for patients, optimizing the flow of daily appointments and procedures.
  • Oversaw inventory management, reducing waste by closely monitoring supplies usage and ordering as needed.
  • Fostered an inclusive and welcoming environment for all patients, prioritizing accessibility and accommodation of diverse needs.
  • Promoted a culture of continuous improvement by encouraging feedback from both employees and patients on areas needing attention or enhancement.
  • Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
  • Established robust internal communication channels to keep staff informed about important updates or policy changes affecting their roles within the practice.
  • Supported physician partners in navigating complex administrative issues, providing essential guidance and expertise to ensure smooth operations.
  • Improved overall office efficiency with effective delegation of tasks to administrative team members.
  • Ordered all office supplies and kept check on inventory levels.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Addressed and remedied all patient or team member issues.
  • Supervised team of 60 office personnel.
  • Developed close working relationships with front office and back office staff.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Collaborated with physicians to develop strategic plans for continued growth and expansion of the practice''s service offerings.

Education

Bachelor of Science - Health Administration

Palm Beach State College
Lake Worth, Fl
05-2019

Skills

  • HR policies implementation
  • Onboarding process
  • Employee relations
  • Human resources operations
  • Leadership development
  • Grievance handling
  • Internal communications
  • Proficient in Microsoft Office
  • Human resource management software HRMS
  • Hiring and onboarding
  • Leadership coaching
  • HR recordkeeping

Certification

  • Human Resource Management Certificate, Florida Atlantic University - 05/2019
  • HR Compensation and Benefits, Florida Atlantic University- 08/2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Human Resource Director

Soma Medical Center, PA
08.2019 - Current

Medical Practice Administrator

Soma Medical Center, PA
06.2010 - 07.2022

Bachelor of Science - Health Administration

Palm Beach State College

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