Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jesse Cruz

Jesse Cruz

Deltona,FL

Summary

Dynamic and results-oriented professional with extensive experience in logistics and retail management, notably with NTN Driveshafts and Amazon. Excelled in enhancing customer satisfaction through efficient delivery and service, demonstrated by a proven track record of meeting strict deadlines and targets. Skilled in GPS navigation and team leadership, adept at driving sales and operational efficiency.

Overview

8
8
years of professional experience

Work History

Seasonal Driver Helper

UPS
11.2024 - Current
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Lifted and carried packages weighing up to 100 pounds.

Sales Associate

SFI
03.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Solved customer challenges by offering relevant products and services.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Delivery Driver

Amazon
05.2023 - 02.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Production Supervisor

NTN Driveshaft
08.2016 - 05.2023
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed internal operational standards and productivity targets.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.

Education

Certificate Of Technical Studies - Automotive Management/Technology

Lincoln Technical Institute
Melrose Park, IL

Skills

  • Loading and unloading
  • Driver assistance
  • Vehicle maintenance
  • Organization
  • Forklift operation
  • Vehicle inspection
  • Route navigation
  • Equipment operation
  • GPS navigation

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Driver Helper

UPS
11.2024 - Current

Sales Associate

SFI
03.2024 - 11.2024

Delivery Driver

Amazon
05.2023 - 02.2024

Production Supervisor

NTN Driveshaft
08.2016 - 05.2023

Certificate Of Technical Studies - Automotive Management/Technology

Lincoln Technical Institute

Similar Profiles

CREATE PROFILE
Jesse Cruz