Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Janice Angel
SOUTH SIOUX CITY,IA
Work Preference
Summary
Dedicated professional with strong problem resolution and teamwork skills. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and attention to detail.
Overview
24
24
years of professional experience
Work History
Production Packer
BoDeans Baking Company
Le Mars, IA
11.2012 - 08.2014
- Operated packaging machinery to ensure efficient product flow and quality standards.
- Conducted quality checks on packaged goods to maintain company specifications.
- Collaborated with team members to streamline packing processes and reduce waste.
- Trained new employees on safety protocols and operational procedures.
- Maintained cleanliness and organization of work area to enhance productivity.
- Packed boxes with counted parts and labeled for shipping.
- Notified supervisor to pinpoint and resolve quality problems.
- Assisted in training new employees on proper packing procedures, contributing to overall team success.
- Increased production efficiency by consistently meeting packing deadlines and maintaining high-quality standards.
- Contributed to reduced shipping costs by effectively utilizing space within packages and selecting appropriate materials based on product specifications.
- Developed strong relationships with coworkers, fostering an atmosphere of teamwork that contributed to overall operational success.
- Supported inventory management efforts through accurate record-keeping of packed products and necessary supplies.
Head Evening Cook
Freeman Floyd Valley Hospital
Freeman, SD
10.2008 - 11.2010
- Prepared and cooked meals adhering to dietary guidelines and hospital standards.
- Collaborated with kitchen staff to ensure timely meal service for patients.
- Maintained cleanliness and organization of kitchen workstations, ensuring compliance with health regulations.
- Assisted in menu planning, incorporating seasonal ingredients while accommodating patient preferences.
- Trained new staff on food preparation techniques and safety protocols.
- Implemented process improvements to enhance meal delivery efficiency and quality consistency.
- Led daily team meetings to discuss menu updates, special dietary needs, and workflow optimization strategies.
- Maintained a safe working environment by adhering to safety guidelines and promptly addressing hazards.
- Led kitchen staff during high-volume periods, effectively managing resources and delegating tasks to ensure prompt service.
- Collaborated with other cooks to maintain a clean and efficient workspace throughout the shift.
- Upheld strict health code standards through diligent cleaning and sanitization procedures.
- Ensured all equipment was properly maintained, cleaned, and functioning optimally for efficient cooking processes.
- Enhanced customer satisfaction by preparing high-quality, delicious meals consistently.
- Demonstrated flexibility and adaptability, stepping in to cover other roles within the kitchen as needed during busy periods or staff absences.
- Reduced food waste by implementing proper storage techniques and inventory management practices.
- Implemented cost-saving measures such as portion control and minimizing ingredient waste without compromising dish quality or guest satisfaction.
- Assisted in training new staff members on kitchen protocol, ensuring a smooth integration into the team.
- Managed evening food preparation for timely service and streamlined kitchen operations.
- Stayed current on culinary trends, continually adapting menu offerings to meet changing customer preferences and industry standards.
- Participated in weekly meetings with management to address any operational challenges or areas for improvement within the kitchen.
Owner/Operator
Los Torros's Mexican Restraunt
Sioux Falls, SD
08.2006 - 07.2008
- Managed daily operations to ensure efficient restaurant functionality and customer satisfaction.
- Developed and implemented marketing strategies to increase brand awareness and drive sales.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Trained and mentored staff on service standards, enhancing team performance and customer interactions.
- Streamlined processes to improve order accuracy and reduce wait times for customers.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Call Center Associate
Capital One
Sioux Falls, SD
01.2004 - 07.2006
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Managed complex issues by utilizing problem-solving skills and company resources effectively.
- Trained new associates on call handling procedures and best practices to enhance team performance.
- Developed scripts for common inquiries, improving response time and consistency in communication.
- Analyzed customer feedback to identify trends, implementing changes to improve service quality.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Head Assistant Manager
Fryin' Pan Family Restaurant
Sioux Falls, SD
01.1991 - 05.2000
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements, enhancing efficiency in food preparation and service delivery.
- Managed inventory levels, optimizing stock control to minimize waste and reduce costs.
- Developed training programs for new hires, improving onboarding experience and staff performance.
- Collaborated with management on strategic planning initiatives to drive revenue growth and operational excellence.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Streamlined operational procedures for improved workflow and reduced errors.
- Monitored inventory levels, ensuring optimal stock availability and minimizing excess waste.
Education
Bachelor of Science - Human Resources Management/Business Management
Colorado Technical University Online
Colorado Springs, CO04-2027
High School Diploma -
Deubrook High School
White, SD05-1984
No Degree - Cosmetology
Watertown Vo-Tech
Watertown, SD05-1985
Skills
- Warehouse navigation
- Pallet jack operation
- Maintenance
- Labeling accuracy
- Customer service
- Active listening
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Product knowledge
- Follow-up skills
- Documentation
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Quality control
- Clerical support
- Dispute resolution
- Product and service solutions
- Opening and closing procedures
- Customer assistance
- Guest relations
- Restaurant operations
- Training and mentoring
- Performance improvement
- Scheduling and labor control
- Employee retention
- Schedule coordination
- POS system
- Food and beverage sales
- Operational efficiency
- Online ordering management
- Local regulations compliance
- Food presentation
- Staff management
- Menu development
- Waste reduction
- Menu pricing
- Small business operations
- Customer engagement
- Staff leadership
- Operations management
- Schedule management
- Building maintenance
- Staff hiring
- Inventory management
- Staff supervision
- Employee scheduling
- Labor cost controls
- POS system operation
- Delivery coordination
- Health code compliance
- Portion control
- Nutrition
- Vendor relations
- Sales proficiency
- Allergy awareness
- Cost control
- Portioning
- Delivery scheduling
- Business planning
- Marketing strategy implementation
- Business marketing
- Financial planning
- Promotional planning
- Complaint investigation
- Accounting oversight
- Budget monitoring
- Table management
- Vendor engagement
- Building upkeep
- Sales oversight
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Cash handling
- Food preparation
- Safe food handling
- Calm and pleasant demeanor
- Scheduling staff
- Employee supervision
- Delegating assignments and tasks
- Team building
- Task prioritization
- Work Planning and Prioritization
- Supply ordering and management
- Sanitation standards
- Self motivation
- Nutritional knowledge
- Infection control
- Monitoring food preparation
- Health and safety regulations
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Recruitment and hiring
- Food safety compliance
- Kitchen equipment operation and maintenance
- Goal setting
- Scheduling
- Professionalism
Timeline
Production Packer
BoDeans Baking Company
11.2012 - 08.2014
Head Evening Cook
Freeman Floyd Valley Hospital
10.2008 - 11.2010
Owner/Operator
Los Torros's Mexican Restraunt
08.2006 - 07.2008
Call Center Associate
Capital One
01.2004 - 07.2006
Head Assistant Manager
Fryin' Pan Family Restaurant
01.1991 - 05.2000
Bachelor of Science - Human Resources Management/Business Management
Colorado Technical University Online
High School Diploma -
Deubrook High School
No Degree - Cosmetology
Watertown Vo-Tech