D'Cedric Haynes
Ocoee
Summary
Skilled in security procedures and verbal communication, I enhanced safety and at Orange County Corrections. My customer service excellence shone at Fairfield Inn, creating welcoming environments and building guest rapport. Achievements include leading emergency responses and streamlining check-in processes, showcasing my attention to detail and policy enforcement expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Corrections Officer
Orange County Corrections
03.2024 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Front Desk Receptionist
Fairfield Inn And Suites Marriott
05.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Associate
EOS Fitness
12.2022 - 06.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Education
No Degree - General Studies
Valencia College
Orlando, FL05-2025
High School Diploma -
Apopka High School
Apopka, FL05-2021
Skills
- Verbal communication
- Security procedures
- Emergency response
- De-escalation techniques
- Policy enforcement
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Routinely supervised more than 80 detainee inmates.
Certification
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- First Aid Certification - American Red Cross.
Languages
English
Native or Bilingual
Timeline
Corrections Officer
Orange County Corrections
03.2024 - Current
Front Desk Receptionist
Fairfield Inn And Suites Marriott
05.2023 - 12.2023
Front Desk Associate
EOS Fitness
12.2022 - 06.2023
No Degree - General Studies
Valencia College
High School Diploma -
Apopka High School
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