Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruce Lott

Las Vegas

Summary

Supervisor with over 10 years in the poker industry, specializing in guest experience and employee management. Proven track record as a relief shift manager, enhancing team performance through effective coaching. Strong interpersonal and communication skills drive positive interactions and operational success.

Overview

11
11
years of professional experience

Work History

Poker Supervisor/Relief Shift Supervisor

Bellagio
Las Vegas
05.2021 - Current
  • Managed the daily operations of assigned poker area including scheduling shifts and managing staff.
  • Provided training for new dealers, supervisors, and floor personnel on game procedures.
  • Addressed employee grievances or concerns in a timely fashion according to company policy.
  • Resolved disputes between customers and employees in a timely manner while ensuring fairness for both parties involved.
  • Developed Excel spreadsheets to assess business requirements for staffing.

Poker Dealer

Bellagio Hotel and Casino
Las Vegas
05.2014 - 05.2021
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Employed knowledge of game rules and regulations to deal cards to facilitate fast-paced, congenial gameplay.
  • As a Dual-rate Supervisor, I maintained games lists, sat players in games, answered guest questions, mediated complaints, and resolved any issues guests may have.

Education

Associate of Applied Science - Computer Aided Drafting

ITT Technical Institute
Tucson, AZ
01-1993

Skills

  • Expert in Excel
  • Patron complaint resolution
  • Staff scheduling
  • Game rules knowledge
  • Integrity and honesty
  • Logical Thinker

Timeline

Poker Supervisor/Relief Shift Supervisor

Bellagio
05.2021 - Current

Poker Dealer

Bellagio Hotel and Casino
05.2014 - 05.2021

Associate of Applied Science - Computer Aided Drafting

ITT Technical Institute

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