Diana C. Guevara
Auburn Hills,MI
Summary
I am a professional and compassionate person with the ability to quickly adapt. Highly-motivated with desire to take on new challenges. I have over 7 years of customer-focused training and experience. Naturally able to identify peoples needs and assess to them. Strong worth ethic, effective at working unsupervised and mastering new skills.
Overview
7
7
years of professional experience
Work History
INTAKE SPECIALIST
COMMUNITY HOUSING NETWORK INC.
Hybrid, MI
09.2023 - 12.2023
- My role at CHN consisted of completing intake with participants and submit applications with their required documentation to get participants approved for Housing. This was a hybrid position.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Reviewed referral sources for appropriateness prior to admission into program.
- Adhered to ethical standards outlined by regulatory bodies governing the practice of social work.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Reviewed applications for completeness and accuracy before submitting them to appropriate departments.
- Assisted clients in completing application documents when needed.
- Conducted follow-up calls to ensure that all required documentation was received from clients.
- Answered questions from potential clients regarding services provided by the organization.
- Attended meetings with other departments to discuss client intake procedures and processes.
- Developed strategies for improving existing client intake processes.
- Tracked data related to incoming inquiries and completed intakes.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Engaged in conversation with clients to understand needs, resolve issues and answer questions.
- Analyzed trends in client demographics and usage of services over time.
- Arranged case files and maintained records and notebooks.
SECURITY GUARD
DK SECURITY INC.
MADISON HEIGHTS, MI
11.2021 - 09.2023
- As an unarmed Security Officer at DK Security, my duties varied depending on the site I was working.
- My posts included the Michigan Department of Health and Human Services (MDHHS) and The Children's Protection Services (CPS) consecutive for 2 years.
- I also patrolled various Secretary of State locations and other recreational events for overtime.
- At State locations, the Security Officer is positioned either at a front desk, and/or in the main lobby.
- Duties include:
- Receptionist and clerical responsibilities.
- Customer Service.
- Observe surveillance cameras.
- Security escorting.
- Verbally de-escalating situations.
- Identified potential security risks and recommended corrective actions.
- and/or any other duties that may arise.
MOBILE & TECHNOLOGY SALES EXPERT
BEST BUY INC.
BLOOMFIELD TOWNSHIP, MI
10.2018 - 09.2019
- .Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Recommended additional accessories or services that would complement the customer's device experience.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Placed special orders or called other stores to find desired items.
Receptionist
EMPIRE PROPERTY INVESTMENTS INC.
Pontiac, MI
11.2018 - 05.2019
- Greeted and welcomed customers in a professional manner.
- Provided administrative support to real estate agents, including scheduling appointments and maintaining databases.
- Organized and maintained filing systems for documents related to real estate transactions.
- Responded to inquiries from potential buyers and tenants regarding properties for sale or rent.
- Coordinated open house events, including preparing property information packages for prospective buyers and tenants.
- Verified accuracy of all data entry into the company database system.
- Processed payments from clients, ensuring that all financial transactions were accurate and up-to-date.
- Created marketing materials such as brochures, flyers, postcards. to promote properties on the market.
- Managed daily operations of reception area in an organized fashion while adhering to company policies and procedures.
- Performed other duties assigned by manager or supervisor.
- Ensured compliance with local laws when dealing with clientele issues.
- Kept track of rental agreements and lease renewals for tenants.
- Provided assistance with scheduling showings of available properties.
- Handled tenant complaints in a timely manner according to established protocols.
- Updated listings on various online sites used by the company's agents.
- Monitored security cameras at main entrance of building during business hours.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Assisted in developing marketing material for properties.
Wireless Sales Manager
CRICKET WIRELESS
MULTIPLE LOCATIONS, MI
08.2016 - 04.2018
- I began as a Sales Representative, I was later promoted to Sales Manager of 2 Cricket Retailers.
- Supervised and trained a team of 6 wireless sales associates.
- Developed and implemented strategies to increase sales of wireless products.
- Analyzed market trends to identify new opportunities for product placement.
- Resolved customer complaints in an efficient manner while maintaining positive relationships.
- Managed inventory levels, ensuring shelves were stocked with the latest wireless technology.
- Reviewed monthly financial statements to monitor budget goals for the wireless department.
- Provided technical support related to installation, setup, troubleshooting of various wireless devices.
- Established partnerships with local businesses offering discounts on select wireless products.
- Coordinated staff schedules according to peak shopping times and seasonal demands.
- Coached, developed and motivated team to achieve revenue goals.
- Created and maintained relationships with vendors to ensure timely delivery of products.
Education
HIGH SCHOOL DIPLOMA -
GREAT LAKES CYBER ACADEMY
Okemos, MI06-2018
OAKLAND COMMUNITY COLLEGE
Bloomfield Hills, MISkills
Spanish Fluency
- Problem-solving aptitude
- Ethical Codes Adherence
- Critical Thinking
- Microsoft Office
- Attention to Detail
- Relationship Building
- Client Confidentiality
- Client Support
- Records Management
- Active Listening
- Typing 30 WPM
- Open to Improvement
- Reliability
- Document creation
- Decision-Making
- Effective Communication
- Time Management
- Goal Setting
References
- Logan Buckingham, Supervisor, DK Security Inc., +1(248)238-3569
- Gary Williams, Manager, DK Security Inc., +(248) 935-8203
- Micheal Norman, Employer, Cricket Wireless LLC, +1(248)238-3569
Timeline
INTAKE SPECIALIST
COMMUNITY HOUSING NETWORK INC.
09.2023 - 12.2023
SECURITY GUARD
DK SECURITY INC.
11.2021 - 09.2023
Receptionist
EMPIRE PROPERTY INVESTMENTS INC.
11.2018 - 05.2019
MOBILE & TECHNOLOGY SALES EXPERT
BEST BUY INC.
10.2018 - 09.2019
Wireless Sales Manager
CRICKET WIRELESS
08.2016 - 04.2018
HIGH SCHOOL DIPLOMA -
GREAT LAKES CYBER ACADEMY
OAKLAND COMMUNITY COLLEGE