D'coda Dixon
White River Junction,VT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Night Auditor
Giri Hotels
06.2024 - Current
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Digital Associate
TJX Companies
08.2023 - 05.2024
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Worked with loss prevention in monitoring shopper behavior.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Server
Margaritaville Hollywood Beach Resort
01.2022 - 09.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any issues.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
GED -
Dunoon Park Technical High School
Skills
- SkyTouch and Opera PMS
- Excellent interpersonal skills
- Microsoft office
- Emotional Intelligence
- Front Desk Operations
- Administrative Support
- Customer Service
- Accounting Support
Certification
- Data Analytics, LinkedIn Learning - June 2023
- Introduction to Career Skills in Data Analytics, LinkedIn Learning - May 2023
- Data Operations Clerk, National Council on Technical and Vocational Education and Training (NCTVET) - July 2005
- Developing Your Emotional Intelligence, LinkedIn Learning - June 2024
Timeline
Night Auditor
Giri Hotels
06.2024 - Current
Digital Associate
TJX Companies
08.2023 - 05.2024
Server
Margaritaville Hollywood Beach Resort
01.2022 - 09.2023
GED -
Dunoon Park Technical High School
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