Summary
Overview
Work History
Education
Skills
Timeline
Generic

DCORIAN YOUNG

Finances
Dallas,Texas

Summary

delivery, enhancing knowledge and exceeding expectations. Diligent and resourceful financial professional skilled in client relations and loan product recommendations. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Service Specialist

Alliance Bank
Sulphur Springs, TX
09.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained friendly and professional customer interactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Calculated fees due, interest and change for customer transactions.

Account Executive

03.2022 - 08.2022
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Cold called, canvassed and obtained referrals to develop sales pipeline.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.

Sales Development Representative

Angi Leads
02.2021 - 03.2022
  • Built and maintained websites for clients through various online platforms
  • Assisted troubleshooting software
  • Created and tested applications for websites
  • Filed reports, gathered information, and performed research
  • Angi Leads
  • Collaborate with a team of sales account executives and management teams to reviewsales processes, identify gaps, and recommend improvements
  • Analyze sales data, conduct reporting, and deliver reports to leadership
  • Serve as the point of contact for customer issues, which include analyzing client businessneeds and identifying appropriate solutions
  • Oversaw eight client accounts generating $20K to $50K in revenue, interfaced withcustomers, fielded client issues, and attended meetings with the Head of Sales
  • B.S in Business Administration | University of North Texas|
  • Made Up to 250 Calls a day
  • Present and demonstrate products and clearly explain features and benefits to clients
  • Build positive links with prospective clients and maintain long-term relationships with anexisting client base
  • Discuss clients' needs, expectations, and budgets and propose cost-effective solutions,capitalizing on upselling opportunities
  • Process sales using the payment system, coordinate product pickups, and reorder stock toensure a steady supply

Sales Development Representative

Moody's
08.2020 - 01.2021
  • Complete primary review of and validate all executed contracts, confirmingcompliance with internal policies and best practices
  • Ensure all information required for order submission is documented and accurate
  • Facilitate any subsequent changes or adjustments requested by Sales or Clientand use discretion in determining course of action
  • Lead Collaboration with Finance, Legal, Billing plus other stakeholders to reviewcomplex contracts to define specific deliverables,
  • Maintain accurate client data throughout CRM and different systems, ensurepricing and allocations are correct, and document

Education

BBA - Business Administration

Texas A&M University - Commerce
Commerce, TX
05.2019 - Current

Skills

    Sales expertise

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Timeline

Service Specialist

Alliance Bank
09.2022 - Current

Account Executive

03.2022 - 08.2022

Sales Development Representative

Angi Leads
02.2021 - 03.2022

Sales Development Representative

Moody's
08.2020 - 01.2021

BBA - Business Administration

Texas A&M University - Commerce
05.2019 - Current

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