DCORIAN YOUNG
Finances
Dallas,Texas
Summary
delivery, enhancing knowledge and exceeding expectations. Diligent and resourceful financial professional skilled in client relations and loan product recommendations. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Service Specialist
Alliance Bank
Sulphur Springs, TX
09.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
Account Executive
03.2022 - 08.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Sales Development Representative
Angi Leads
02.2021 - 03.2022
- Built and maintained websites for clients through various online platforms
- Assisted troubleshooting software
- Created and tested applications for websites
- Filed reports, gathered information, and performed research
- Angi Leads
- Collaborate with a team of sales account executives and management teams to reviewsales processes, identify gaps, and recommend improvements
- Analyze sales data, conduct reporting, and deliver reports to leadership
- Serve as the point of contact for customer issues, which include analyzing client businessneeds and identifying appropriate solutions
- Oversaw eight client accounts generating $20K to $50K in revenue, interfaced withcustomers, fielded client issues, and attended meetings with the Head of Sales
- B.S in Business Administration | University of North Texas|
- Made Up to 250 Calls a day
- Present and demonstrate products and clearly explain features and benefits to clients
- Build positive links with prospective clients and maintain long-term relationships with anexisting client base
- Discuss clients' needs, expectations, and budgets and propose cost-effective solutions,capitalizing on upselling opportunities
- Process sales using the payment system, coordinate product pickups, and reorder stock toensure a steady supply
Sales Development Representative
Moody's
08.2020 - 01.2021
- Complete primary review of and validate all executed contracts, confirmingcompliance with internal policies and best practices
- Ensure all information required for order submission is documented and accurate
- Facilitate any subsequent changes or adjustments requested by Sales or Clientand use discretion in determining course of action
- Lead Collaboration with Finance, Legal, Billing plus other stakeholders to reviewcomplex contracts to define specific deliverables,
- Maintain accurate client data throughout CRM and different systems, ensurepricing and allocations are correct, and document
Education
BBA - Business Administration
Texas A&M University - Commerce
Commerce, TX 05.2019 - Current
Skills
Sales expertise
Report preparation
Complaint resolution
Money handling abilities
Creative problem solving
Account management
CRM
Administrative support
Timeline
Service Specialist
Alliance Bank
09.2022 - Current
Account Executive
03.2022 - 08.2022
Sales Development Representative
Angi Leads
02.2021 - 03.2022
Sales Development Representative
Moody's
08.2020 - 01.2021
BBA - Business Administration
Texas A&M University - Commerce
05.2019 - Current