David Pacheco

Versatile Senior Project Manager/Business Analyst with a proven track record in fast-paced environments. Possesses robust organizational and technical proficiencies, ensuring the successful development and support of high-quality software products, API integrations, & other deliverables. Brings diverse industry exposure, including retail, banking, oil & gas, and electronic procedures, promoting adaptability and innovation in project execution.

• Collaborated to develop a Project Welcome Kit & Installation Checklist that removed over 75% of implementation roadblocks and reduced average pilot duration by over 2 weeks.
• Spearheaded continuous business process improvements within the Project Services department, transforming previously undocumented and inconsistent processes into streamlined and efficient workflows. Decreased time spent reporting metrics by 25%.
• Rescued multiple troubled client relationships on behalf of fellow PMs by realigning client expectations with a strategic delivery approach, turning negative experiences into positive outcomes. One Fortune 500 company was 50% of the company revenue.
• Orchestrated several high-stakes Executive Steering Committee meetings, garnering invaluable insights from top project leaders representing Fortune 500 companies, driving strategic decision-making and project success.
• Pioneered and executed a transformative document conversion process, leveraging a newly onboarded temporary workforce to skyrocket profitability by over 100%, strategically shifting a cost center into a profit-generating powerhouse.
• Revamped software training materials comprehensively resulting in an exponential increase in client comprehension, consistently achieving above 90% positive feedback.
• Uncovered a critical lack of professional documentation at a small software company and took proactive steps to rectify the issue. Established a comprehensive documentation backlog and recruited and trained additional resources to complete the work in 6 months.
• Crafted and implemented all Marketing Communications (MarCom) materials for a small Oil & Gas company, strategically emphasizing potential benefits and ROI to prospective clients, resulting in a notable increase in lead generation by over 25%.