Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tara Ackols

Austell,GA

Summary

Customer service professional skilled in managing inbound calls and building strong customer relationships. Proficient with CRM systems, exceptional active listening, and multitasking abilities. Solid team player with a positive attitude and proven skill in establishing rapport with clients.

Overview

7
7
years of professional experience

Work History

Customer Service-Account Assistant

Candy Apple Custom
10.2022 - Current
  • Enhanced financial reporting accuracy by diligently reconciling accounts and analyzing discrepancies
  • Streamlined account management processes for improved efficiency and reduced errors
  • Assisted in preparation of accurate financial statements, ensuring compliance with regulations and guidelines
  • Contributed to budget development and enhanced customer satisfaction
  • Reconciled accounts against statements, supporting accurate balances and histories
  • Collaborated with colleagues to improve efficiency within accounting department
  • Enhanced customer satisfaction with fast, knowledgeable service

Pharmacy Technician

PharmaLife-Mei Services
07.2022 - 08.2022
  • Improved patient satisfaction by efficiently processing patients' prescriptions and managing inventory in a timely manner
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling and packaging
  • Entered orders in computer system for refills
  • Ran reports, checked data and resolved discrepancies to manage records
  • Operated pharmacy computer systems to process prescription orders and track patient records
  • Managed daily pharmacy operations under supervision of licensed pharmacist
  • Trained new pharmacy technicians in proper procedures and protocols required by job role

Pharmacy Technician

Walgreens
Austell, USA
04.2021 - 01.2022
  • Earned Covid-19 and Flu vaccination certificate
  • Assisted with scheduling appointments for patients that aligned with their schedule
  • Performed data entry for patient information and medications to ensure compliance with HIPPA regulations and patient confidentiality laws
  • Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels
  • Ran reports, checked data and resolved discrepancies to manage records
  • Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions
  • Reduced pricing discrepancies through regular price updates
  • Tracked and documented payments, inputting and verifying purchases

Patient Liaison

Atherton Place-Kennestone Hospital
11.2019 - 04.2021
  • Maintained customer accounts and recorded account information accurately, while overseeing customer financial accounts regarding insurance and deductibles
  • Handled patients' complaints while proving alternatives to ensure an impactful resolution
  • Communicated with physicians and medical providers to clarify and facilitate clinical requests
  • Exercised high level of control over confidential medical information
  • Collaborated with other departments to resolve any registration or scheduling issues that arose
  • Supported training of new Patient Access Representatives by sharing knowledge and experience
  • Registered, scheduled and checked in patients with accurate use of EPIC electronic record system

Bartender

No Mas! Hacienda
Atlanta, GA
10.2017 - 07.2019
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained records of transactions made during shift as required by law or company policy.

Education

Diploma -

South Cobb High School
05.2012

Skills

  • Effective Call Management
  • Accurate Data Entry
  • Account Management
  • Appointment Coordination
  • Conflict Resolution Expertise
  • Payment Transactions
  • Advanced Typing Skills
  • Client Training
  • Customer Engagement Strategy
  • Strong Understanding of Medical Vocabulary

References

Upon Request

Timeline

Customer Service-Account Assistant

Candy Apple Custom
10.2022 - Current

Pharmacy Technician

PharmaLife-Mei Services
07.2022 - 08.2022

Pharmacy Technician

Walgreens
04.2021 - 01.2022

Patient Liaison

Atherton Place-Kennestone Hospital
11.2019 - 04.2021

Bartender

No Mas! Hacienda
10.2017 - 07.2019

Diploma -

South Cobb High School

Similar Profiles

CREATE PROFILE
Tara Ackols