Nathaly Alberto Umanzor
Manassas,VA
Summary
Diligent individual with administrative abilities and proficiency in CRM systems. Handles high work volumes and maintains frequent customer contact with a professional approach. Decisive in managing routine clerical needs and working accurately to handle files, correspondence and data entry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent - Remote
Courtney Pierce Agency LLC
07.2021 - Current
- Providing customers with detailed information about policies and insurance products
- Took inbound and outbound calls for up to 50+ members per day using computer and call center software.
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
- Updated accounts with latest patient, payment and insurance information.
Administrative Representative - Remote
Corrigan Enterprises LLC
12.2020 - 07.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Managed approximately 40+ incoming calls, emails, and faxes per day from customer.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
Floor Lead
Mcdonalds
07.2020 - 12.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Held team meetings to gain feedback, provide updates and set policies.
- Communicated with crew team members and managers to ensure working area is safe and secure.
- Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.
Sales Associate
Dicks Sporting Goods
12.2018 - 02.2019
- Communicated item availability with retail team members and shoppers
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan
- Processed sales transactions using POS system and returned receipts and payment cards to customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Tropical Smoothie Cafe
09.2018 - 12.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted over 30 customers per day and communicated effectively to obtain accurate orders.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
Cashier
Wendys
07.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Processed orders on POS system and accepted cash and charge payments.
Education
High School Diploma -
Manassas Park High School
Manassas Park, VA.06.2020
Skills
- Client Relations
- CRM Software
- Online call software
- Technical troubleshooting
- Inbound Calls
- Time management
Certification
W!SE certification
Key Qualifications
- A self-motivated and disciplined individual with a strong work ethic and proven track record.
- Proficient in computer software systems such as CRM, Zoom, Outlook, Excel, etc.
- Ability to write and speak English and Spanish
- Professional Phone Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent - Remote
Courtney Pierce Agency LLC
07.2021 - Current
Administrative Representative - Remote
Corrigan Enterprises LLC
12.2020 - 07.2021
Floor Lead
Mcdonalds
07.2020 - 12.2020
Sales Associate
Dicks Sporting Goods
12.2018 - 02.2019
Cashier
Tropical Smoothie Cafe
09.2018 - 12.2018
Cashier
Wendys
07.2018 - 09.2018
High School Diploma -
Manassas Park High School
W!SE certification
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