Jennifer Sharp
Princeton,TX
Summary
Efficient professional with 10+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. My goal is to continue working with others in recovery and any from of personal rehabilitation. I want to give back what was so graciously given to me as I worked through my own substance abuse and trauma therapy, HOPE. Giving back and helping others is one of the most important parts of my program. I have real life knowledge and experience with mental health, alcoholism, trauma and substance abuse. Working with others in the psychiatric mental health field is my true passion.
Diligent behavioral health tech with solid background in behavioral health care. Adept at fostering patient engagement through therapeutic activities and supportive interventions. Proven ability to manage crisis situations and collaborate effectively with multidisciplinary teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavioral Health Tech
The Meadows Texas
10.2022 - 04.2024
- Provide patient care under the direction of the nursing staff with a focus on patient safety
- Communicates patient safety issues quickly, clearly, and effectively
- Notifies nursing, and clinical promptly with any patient concerns
- Perform ongoing observation of the patients and milieu to ensure active treatment is provided and patients are participating
- Intervene appropriately with patients if they are experiencing a behavioral crisis whether it be suicidal, threatening behavior, emotional outbursts, and/or other situations using approved interventions
- Participate with treatment team
- Report factors that may impede successful accomplishment of the patient’s treatment clinical
- Assists with admissions and discharges of patients
- Conduct thorough luggage searches for admissions and room searches when requested
- Scan and audit round sheets in addition to making the new round sheets
- Obtain and report vital sign readings
- Provide1:1 line of sight monitoring for patients when needed
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Used My Avatar to document patient information, progress notes, and treatment plans.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- SENIOR BHT/TRAINER-trained all new hires for both day and night shift.
- Supported patient confidentiality in accordance with HIPAA regulations.``
- Learned specialized behavior approaches to implement behavioral strategies.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Executive Assistant
Texas General Hospital
08.2017 - 11.2018
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Attend meetings and record minutes
- Greet visitors and determine whether they should be given access to specific executives
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and preform basic bookkeeping work
- Make travel arrangements for executives
- Set up and oversee admin policies and procedures for offices or organizations
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Home Office Manager
City Finance
07.2006 - 05.2013
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Oversee the flow of cash or financial instruments
- Network within communities to find and attract new business
- Approve, reject, or coordinate the approval or rejection of lines of credit for personal loans
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors
- Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Submit delinquent accounts to attorneys or outside agencies for collection
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Education
High School -
Plano East Senior High School
Plano, TX05.1998
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Crisis handling
- Conflict resolution
- Patient observation
- Rounds management
- Behavior modification techniques
- Substance abuse experience
- Crisis intervention
- Suicide prevention
- Emergency response
- Professional boundaries maintenance
- Multitasking and organization
- Empathy and compassion
- HIPAA requirements
Certification
- CPR/CPI Certified
- BLS Certified
Timeline
Behavioral Health Tech
The Meadows Texas
10.2022 - 04.2024
Executive Assistant
Texas General Hospital
08.2017 - 11.2018
Home Office Manager
City Finance
07.2006 - 05.2013
High School -
Plano East Senior High School
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