CHERRIE McCloud

• Make outbound calls to customers to provide assistance or gather information.
• Handle customers inquiries and resolve complaints or issues in a professional manner.
• Managed approximately 30 incoming calls, per day from customers.
• Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand.
• Managed sensitive information discreetly while adhering strictly to data protection protocols.
• Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.

• Unloaded six carts each day, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Completed end-of-day tasks such as returning misplaced items to their correct locations,
• Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
• Interacted with guests in friendly and knowledgeable way.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.

• Engaged with over 20 customers and provided high level of service by carefully explaining details about documents.
• Researched insurance plans to find good options for clients' needs.
• Responded to customer inquiries and problems to promote great service.
• Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• To facilitate customer service.
• Accessed over 20 accounts.
• Accessed patient information through various software. applications, maintaining strict confidentiality to remain. compliant with HIPAA regulations.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Documented and managed patient information in computer system.
• Answered patient questions and filed complaints to resolve issues.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Referred patients to appropriate professionals and services.
• Followed up with doctors and nurses to obtain necessary information to complete patients' records.
• Contributed to a positive work environment by supporting colleagues in their professional growth and development initiatives.