Ayanna Greene
Rock Hill,SC
Summary
- Looking for an entry or mid-level Customer Service position within an organization where my work experience and personal characteristics will be valuable to your operation. I hold an accumulated 6 years of experience with using interpersonal skills with colleagues as well as use of problem-solving skills within the work environment. I work well within a "team" environment and motivate other members of the team/department in achieving a common goal.
- Excellent background in face-to-face customer service
- Strong leader skills with capability lead by example
- Ability to work well in a TEAM environment
- Ability to motivate and encourage teammates
- Ability to learn to new things quickly
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Coach
Rock Hill Housing Attorney
Rock Hill, SC
01.2022 - Current
- Assisted individuals with program rules in attaining social and work-related goals.
- Planned activities for community using creativity and available resources.
- Helped participants find volunteer opportunities within community.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Digital Bank Rep
Varo Bank
Charlotte, NC
09.2021 - 01.2022
- Assisted customers with setting up or closing accounts, completing applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Carried out day-to-day duties accurately and efficiently
Patient Service Representative
TalentBridge (Lash Group/Amerisourcebergen
Fort Mill, SC
09.2019 - 04.2020
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Answered patient questions and fielded complaints.
- Documented and managed patient information using Salesforce.
- Ensured proper entry and processing of patient prescriptions in company system.
- Maintained HIPAA compliance across all patient data-handling, systems and training.
- Coordinated between patients and healthcare professionals to meet
patient needs.
Iqor, Sprint Mobile
Charlotte, NC
09.2014 - 05.2015
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Upgrade service and offer additional service packages or options.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Education
Diploma -
South Point High School
2010
Skills
- Customer satisfaction
- Medication administration
- Sales
- Salesforce expert
- Community Resources
Certification
- CPR certified
- Medical Technician certification
References
REFERENCES
Provided upon request
Timeline
Community Coach
Rock Hill Housing Attorney
01.2022 - Current
Digital Bank Rep
Varo Bank
09.2021 - 01.2022
Patient Service Representative
TalentBridge (Lash Group/Amerisourcebergen
09.2019 - 04.2020
Iqor, Sprint Mobile
09.2014 - 05.2015
Diploma -
South Point High School