Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ebony Avery

Milwaukee,WI
Ebony Avery

Summary

Experienced Clerk with expertise in shipping and receiving, inventory management, and carrier relations. Dedicated to maintaining accurate recordkeeping and ensuring efficient materials movement. Proficient in database, ERP, and word processing software. Skilled in creating shipping documents, pulling inventory, and monitoring shipments. Hardworking and customer-oriented individual with strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies, and scales. Exceptional at establishing positive relationships with carriers and representatives through effective communication and coordination. Competent in route planning and determining suitable shipment methods. Detail-oriented team player with strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate who excels at managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to meet team goals. Currently seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Eager to secure an entry-level management position and contribute to the achievement of company goals.

Overview

18
years of professional experience
1
Certification

Work History

ODW Logistics

Shipping and Receiving Clerk
10.2023 - Current

Job overview

Shipping and receiving orders, organizing prepare orders and Packaging orders.

Walgreens

Store Leader
01.2022 - 06.2023

Job overview

  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.

Walmart

Front End Lead
02.2020 - 08.2022

Job overview

  • Led the migration from legacy systems to modern front-end architectures without disrupting existing workflows or causing downtime.
  • Contributed to an agile work environment by participating in daily stand-ups and sprint planning meetings.
  • Improved website accessibility by incorporating WCAG guidelines and best practices.
  • Enhanced user experience by implementing responsive web designs and optimizing page load times.
  • Increased team productivity by mentoring junior developers and facilitating knowledge sharing sessions.
  • Conducted regular code reviews, ensuring adherence to coding standards and best practices among team members.
  • Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Agb Investigative

Area Supervisor
08.2020 - 08.2021

Job overview

  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Oversaw successful implementation of new point-of-sale system, minimizing disruptions to service during transition.
  • Tailored training programs to meet unique needs of each team member, boosting overall skill levels.
  • Spearheaded sustainability initiative, reducing waste and energy consumption across all supervised areas.

More then a Home

caregiver
07.2019 - 06.2020

Job overview

  • Performing health care related tasks, such as monitoring vital signs and medication
  • Administering bedside and personal care, such as ambulation and personal hygiene assistance
  • Performing housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.

Mount castle court

Lead caregiver
08.2017 - 08.2019

Job overview

  • Assisting with preparing meals and undertaking shopping tasks, overseeing medication and prescription usage, providing mobility assistance, making note of vital signs, accompanying to Doctor’s place, helping in home organization tasks like cleaning and general house care; of the patient and reporting if there are any changes.

Potawatomi Hotel & Casino

Supervisor of Operations
01.2007 - 06.2011

Job overview

  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.

Education

North Side High
Milwaukee Wisconsin

06.2020

Skills

  • Teamwork and Cooperation
  • Effective Communication
  • Warehousing Operations
  • Package handling
  • Punctual and Reliable
  • Warehouse Safety
  • Inventory Management
  • Relationship Building
  • Shipment Tracking
  • Merchandise staging
  • Interpersonal Skills
  • Inspection and Quality Control
  • Shipping Documentation
  • Load Planning
  • US Driver's License
  • Equipment Maintenance
  • Materials Transport
  • Invoice reconciliation
  • Inventory Software
  • Microsoft Office Suite
  • Problem-Solving
  • Export Compliance Regulations
  • Customer RMA management
  • Records Management
  • Time Management
  • Critical Thinking
  • Basic Mathematics
  • Product and Materials Sorting
  • Inventory Counts
  • Data Documentation
  • Package preparation
  • Box and Container Packing
  • Microsoft Office
  • Freight Labeling
  • Customer Relations
  • Shipping coordination
  • Materials Inspection
  • Invoice Preparation
  • Handheld Scanners
  • Work Order Following
  • Quality Assurance
  • Clear Communication
  • Logistics Coordination
  • Inventory Monitoring and Management
  • Hazardous Materials
  • Document Preparation
  • Delivery Scheduling
  • Quality Control
  • Technical Writing
  • Order Checking
  • Workflow Planning
  • Materials Movement
  • Damage Identification and Reporting
  • Shipment planning
  • Barcode Labeling
  • Hazmat and international shipping
  • Warehouse Management
  • Storage and Supply Management
  • Shipping Method Optimization
  • Route Planning
  • Pattern Recognition
  • System Updating
  • Environmental Impact Control
  • Basic Repairs
  • Route deliveries
  • Equipment Calibration

Certification

Cbrf

Timeline

Shipping and Receiving Clerk

ODW Logistics
10.2023 - Current

Store Leader

Walgreens
01.2022 - 06.2023

Area Supervisor

Agb Investigative
08.2020 - 08.2021

Front End Lead

Walmart
02.2020 - 08.2022

caregiver

More then a Home
07.2019 - 06.2020

Lead caregiver

Mount castle court
08.2017 - 08.2019

Supervisor of Operations

Potawatomi Hotel & Casino
01.2007 - 06.2011

North Side High

Ebony Avery