Demazha Davenport
Princess Anne,MD
Summary
Dedicated Learning Support Assistant with strong expertise in behavioral support and relationship building. Implements individualized education plans and fosters student engagement to enhance classroom facilitation. Utilizes effective communication and conflict resolution skills to improve student outcomes and create a positive learning environment.
Overview
12
12
years of professional experience
Work History
Learning Support Assistant
Somerset County Public Schools
Princess Anne, USA
01.2024 - 01.2025
- Assisted teachers in implementing individualized education plans for students.
- Supported students with special needs to enhance classroom participation.
- Supported students with learning disabilities during classroom activities and lessons.
- Monitored student behavior, reinforcing engagement through positive feedback.
- Collaborated with teaching staff to adapt learning materials for diverse needs.
- Provided academic and emotional support to individual students.
- Regularly communicated with parents to update on student progress and address challenges.
- Participated in training sessions to improve support strategies for students' success.
- Maintained accurate records of student attendance and performance data.
- Assisted teachers in implementing instructional strategies and facilitating small groups.
- Guided students in regulating emotions and planning for future goals.
Waitress
Boonies Burger, Beer & Bait
Wicomico County, USA
01.2021 - 01.2024
- Provided exceptional customer service, processed orders and payments with precision, suggested menu items, and ensured a tidy work environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Delivered food to tables to enhance dining experience. and beverages promptly to enhance customer satisfaction.
- Took customer orders and entered them into the point-of-sale system.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided menu recommendations and answered customer questions effectively.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained cleanliness of tables and dining areas throughout service shifts.
- Assisted in setting up dining areas for special events and busy hours.
- Coordinated with team members during busy service periods.
Admitting Receptionist
Peninsula Surgical Group
Salisbury, USA
01.2020 - 01.2021
- Coordinated appointments and streamlined patient flow to enhance daily operations.
- Welcomed patients, arranged appointment schedules, updated patient records, and ensured accurate office documentation.
- Maintained a clean and organized reception area for optimal patient experience.
- Managed incoming calls and responded to general inquiries with professionalism and empathy.
- Assisted with billing inquiries and directed financial questions to appropriate staff.
- Monitored waiting areas during peak hours to ensure adequate seating was available for incoming patients and visitors.
Sleep Consultant
Mattress Warehouse
Salisbury, USA
01.2018 - 01.2020
- Informed clients on mattress features and benefits, enhancing sleep quality awareness.
- Supported product selection by showcasing mattress technologies and materials, ensuring informed customer choices.
- Cultivated strong relationships with customers, assessed needs, addressed concerns, and delivered tailored product recommendations.
- Organized and maintained showroom, promoting effective product displays to enhance customer engagement.
Assistant Manager
Hibbett Sports
Pocomoke City, USA
01.2015 - 01.2019
- Supervised and trained staff to enhance performance and productivity.
- Assisted in managing daily store operations and staff scheduling.
- Facilitated daily operations, improving service delivery.
- Carried out management directives, ensuring adherence to organizational objectives.
- Provided customer assistance to resolve issues effectively.
- Resolved customer inquiries to enhance overall service quality. and resolved issues efficiently.
- Ensured merchandise displays were organized and visually appealing.
- Maintained up-to-date knowledge of company products and services.
- Guided and supported junior staff on tasks and projects to meet objectives.
House Counselor
Princess Anne Go-Getters
Princess Anne, USA
01.2017 - 01.2018
- Provided crisis intervention services to de-escalate volatile situations quickly and safely.
- Implemented conflict resolution strategies to maintain a positive atmosphere.
- Supported residents' rights to foster a respectful and equitable living environment. while ensuring they are treated fairly and respectfully at all times.
- Delivered emotional support and guidance to residents, enhancing their well-being and coping strategies.
- Supported members in daily living skills and medication management while supervising activities and ensuring accurate documentation.
- Collaborated with staff to develop personalized support plans for individuals.
- Maintained accurate records of participant interactions and incidents.
- Assisted with planning and executing recreational activities and events.
- Coordinated recreational activities like field trips and sports teams, fostering healthy socialization and community engagement among residents.
- Maintained accurate documentation of resident activities, behaviors, medical issues. in accordance with state requirements.
Behavioral Health Intern
Princess Anne Go-Getters
Princess Anne, USA
01.2017 - 12.2017
- Monitored behavioral health treatment to ensure compliance with care standards and supported staff in implementing treatment plans.
Service Worker’s Aide
Princess Anne Head Start
Princess Anne, USA
01.2013 - 12.2013
- Provided clerical support to streamline administrative tasks, assisted with classroom activities to enhance student engagement, and coordinated program elements to ensure smooth operations.
Paraprofessional
Somerset County Public Schools
Princess Anne, USA
- Supported students with special needs in academic and social development tasks.
- Delivered classroom and behavioral support, prepared lesson materials, guided small group activities, and monitored student engagement to foster a supportive learning environment.
- Monitored student behavior and reported observations to teaching staff.
- Implemented individualized behavior management strategies to enhance student focus and participation.
- Facilitated small group activities to enhance peer interaction and teamwork.
- Supported students throughout academic instruction and assignments.
- Built positive relationships with students, parents, and colleagues to create a collaborative educational atmosphere.
- Organized classroom supplies and maintained a clean learning environment.
- Engaged in professional learning to refine instructional techniques.
Education
Bachelor of Science - Rehabilitation Psychology
University of Maryland Eastern Shore (UMES)
Princess Anne, MD01.2018
Skills
- Communication
- Active Listening
- Behavioral Support
- Socio-Emotional Support
- Classroom Facilitation
- Small Group Facilitation
- Relationship Building
- Conflict Resolution
- Multi-Tasking
- Time Management
- Data Entry
- Record Management
- Professional Demeanor
- Behavior Intervention Strategies
Volunteer Experience
Service Worker’s Aide, Princess Anne Head Start, Princess Anne, MD, 01/01/13, 12/31/13, Provided clerical support, assisted classroom activities, and supported program coordination.
Timeline
Learning Support Assistant
Somerset County Public Schools
01.2024 - 01.2025
Waitress
Boonies Burger, Beer & Bait
01.2021 - 01.2024
Admitting Receptionist
Peninsula Surgical Group
01.2020 - 01.2021
Sleep Consultant
Mattress Warehouse
01.2018 - 01.2020
House Counselor
Princess Anne Go-Getters
01.2017 - 01.2018
Behavioral Health Intern
Princess Anne Go-Getters
01.2017 - 12.2017
Assistant Manager
Hibbett Sports
01.2015 - 01.2019
Service Worker’s Aide
Princess Anne Head Start
01.2013 - 12.2013
Paraprofessional
Somerset County Public Schools
Bachelor of Science - Rehabilitation Psychology
University of Maryland Eastern Shore (UMES)