Danielle David

Customer Success leader with deep expertise in Telecommunications and HR Software (HRIS/Time & Labor). Proven record of driving product adoption, increasing retention, and building trusted client partnerships. Skilled in QBR delivery, strategic account planning, process optimization, and cross-functional collaboration. Recognized for transforming customer relationships into long-term growth, resolving complex issues, and motivating teams to achieve operational excellence. With proven track record of fostering strong client relationships and ensuring customer satisfaction. Managed enterprise accounts, enhancing customer retention and streamlining processes. Demonstrated ability to leverage problem-solving skills and strategic thinking to support clients and drive business growth. Experienced with handling customer inquiries and resolving issues effectively. Utilizes strong communication skills and problem-solving abilities to enhance customer satisfaction. Knowledge of managing high-volume interactions and building lasting customer relationships. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

• Drove enterprise client retention and adoption at Arcoro/ExakTime by delivering QBRs, building executive relationships, and influencing product enhancements.
• Achieved a 90% approval rating from both customers and sales at Eschelon Telecom by centralizing operations and improving service delivery.
• Reduced product returns by 58% (6% → 2.5%) and cut bad debt by 10% at McCaw Cellular through process improvements and stronger customer engagement.
• Saved over $20K annually by implementing new billing and credit procedures that streamlined operations and supported long-term retention.
• Successfully managed large-scale telecom transitions (Vonage, Telesphere, Mitel) by overseeing number portability, disconnects, and billing accuracy, minimizing service disruptions and customer churn.