Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla McBeth

Milwaukee

Summary

Proven professional with a track record of enhancing patient care and reducing wait times at Froedtert Hospital through expert scheduling and HIPAA-compliant data management. Skilled in workflow optimization and customer service, I excel in high-pressure environments, demonstrating adaptability and a commitment to excellence. Achieved a significant reduction in no-shows, optimizing healthcare delivery.

Overview

10
10
years of professional experience

Work History

Central Scheduler

Froedtert Hospital
12.2020 - 12.2023
  • Used electronic systems to enter provider orders and retrieve test results.
  • Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
  • Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.
  • Reduced patient wait times with accurate and timely appointment scheduling.
  • Processed forms required for insurance approvals and scheduled procedures.
  • Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
  • Communicated information to patients regarding requirements for appointments and test preparation.
  • Organized complex schedules for specialized services, ensuring adequate time allocation for procedures and consultations.
  • Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
  • Utilized advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
  • Scheduled patients for tests and consultations.
  • Streamlined patient intake processes, minimizing delays during check-in or registration procedures.
  • Enhanced communication between departments, streamlining the scheduling process and reducing errors.
  • Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
  • Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
  • Followed up with patients to reschedule missed appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Customer Service Representative

Western Building Products Inc
12.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.

Donut Fryer

Metcalfe's Market
08.2018 - 10.2019
  • Assisted in creating visually appealing displays of freshly-fried donuts that enticed customers into purchasing additional items from our selection effectively.
  • Collaborated with team members to develop new flavors or seasonal specials, contributing to menu variety and innovation.
  • Consistently met production quotas while maintaining high-quality standards for all donuts produced.
  • Contributed to positive workplace atmosphere by maintaining a supportive attitude towards coworkers and management.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and protocols.
  • Reduced waste by accurately measuring ingredients and adjusting recipes as needed.
  • Implemented effective time management strategies to balance multiple tasks during busy shifts efficiently.
  • Continuously improved personal skills and knowledge of industry trends through participation in relevant workshops or seminars.
  • Upheld strict hygiene standards when handling raw materials, preventing cross-contamination risks proactively.
  • Achieved consistent donut quality by carefully monitoring frying temperatures and times.
  • Supported company initiatives such as sustainability efforts by following eco-friendly practices in the workplace.
  • Provided exceptional customer service, addressing inquiries or concerns professionally and courteously.
  • Improved overall efficiency in the kitchen by coordinating with team members for timely preparation of donuts.
  • Monitored product freshness closely, rotating stock as needed to ensure optimal quality for customers'' enjoyment.
  • Assisted with inventory management, ensuring sufficient supplies for daily production needs.
  • Baked, decorated and displayed donuts per guidelines.
  • Prepared and produced quality products to meet or exceed customer and company expectations.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Lifted and carried heavy materials.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained high personal grooming standards and uniform presentation.

Team Lead

Big Deal Burgers & Custard
05.2014 - 08.2018
  • Managed project timelines, resulting in streamlined processes and improved delivery.
  • Provided technical direction, resolving complex issues and guiding architectural decisions.
  • Directed project planning and execution, optimizing resource allocation and risk management.
  • Delivered project updates, maintaining transparency and managing expectations.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

West Allis Central High School
West Allis
05.2016

Skills

  • Deadline oriented
  • Workflow optimization
  • Calendar management
  • Scheduling expertise
  • HIPAA compliance
  • Strong organization
  • Patient confidentiality
  • Patient scheduling
  • Data entry
  • Insurance verification
  • Follow-up skills
  • Schedule management
  • Appointment coordination
  • Multi-line telephone system control
  • Teamwork
  • Reception oversight
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Critical thinking
  • Verbal and written communication
  • Adaptability and flexibility
  • Cash handling
  • Office administration
  • Patient registration
  • Self motivation
  • Scheduling tests and procedures
  • Medical terminology
  • Clerical skills
  • Goal setting
  • Professionalism
  • Time management abilities
  • Clinical support

Timeline

Central Scheduler

Froedtert Hospital
12.2020 - 12.2023

Customer Service Representative

Western Building Products Inc
12.2019 - 11.2020

Donut Fryer

Metcalfe's Market
08.2018 - 10.2019

Team Lead

Big Deal Burgers & Custard
05.2014 - 08.2018

West Allis Central High School

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Kayla McBeth