Exzavia Lello
Norfolk,VA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
LEGAL SERVICES COORDINATOR/PARALEGAL
OFFICE OF THE NORFOLK COMMONWEALTH'S ATTORNEY
09.2020 - Current
- Assists with trial prep by preparing discovery, filing motions, subpoenas, affidavits, and indictments, and coordinating victim/witness meetings.
- Manages documentation of service with clients to assist in navigating the criminal justice system, help clients find and use available resources, ensuring all information on file is updated, and maintained accurate and complete case notes and client records.
- · Demonstrates expertise in conducting comprehensive research and meticulous analysis to inform strategic decision-making processes.
- Entered data, generated monthly reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
VICTIM/WITNESS ADVOCATE
OFFICE OF THE NORFOLK COMMONWEALTH'S ATTORNEY
10.2019 - 08.2020
- Assisted prosecutors in preparing witnesses for trial, resulting in stronger testimonies and increased conviction rates.
- Proven ability to collaborate seamlessly with diverse team members to achieve collective success and drive impactful results.
- Maintained database of accurate, thorough case files; receives/directs correspondence (i.e. phone calls, emails and/or U.S. mail) from victims and witnesses.
- Trained on an average 3 new advocates a year on best practices in victim assistance, contributing to knowledgeable and effective team dynamic.
- Collaborated with law enforcement for timely updates on case statuses, improving communication and efficiency within advocacy program.
BACKGROUND INVESTIGATOR
CACI, INC
10.2017 - 09.2019
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Investigated and communicated all information in a submitted detailed report of the investigation within a strict required timeline.
- Adhered to company policies and procedures to promote operational efficiency and compliance with regulations.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
FRAUD SPECIALIST
CAPITAL ONE
06.2017 - 09.2017
- Responsible for moderately complex research and analysis of customer relationships through multiple channels of investigation to assess levels of risk related to wire transactions.
- Collected, organized, and analyzed fraud patterns associated with fraud rings.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Identified and evaluated risk for multiple types of transaction fraud on customers' accounts information to present viable solutions that allow business and relations to improve cardholder's accounts and financial reports.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
SENIOR COORDINATOR
CAPITAL ONE
07.2012 - 06.2017
- Provided high-end service and responsible for resolving existing or potential account related issues, inform and educate customers on policies and procedures of various programs to better benefit customers and their account
- Collected, organized, and analyzed account information to present viable solutions that allow business and relations to improve cardholder's accounts and financial reports
- Facilitated training material to promote real-time problem-solving and navigation of company resources; also reviewed and analyzed reports for new employees
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
Education
Masters-Public Administration -
Old Dominion University
Norfolk, VA05.2025
Certified Paralegal -
NORFOLK STATE UNIVERSITY
Norfolk, VA06.2024
Bachelor of Liberal Arts - Political Science -
NORFOLK STATE UNIVERSITY
Norfolk, VA05.2011
Skills
- Notary Public, State of Virginia
- Customer Service
- Data Entry
- Work Planning and Prioritization
- MS Office
- Project Coordination
- Schedule Coordination
- Document Management
- Project Support
- Staff Management
- Administrative Leadership
- Professional Networking
Timeline
LEGAL SERVICES COORDINATOR/PARALEGAL
OFFICE OF THE NORFOLK COMMONWEALTH'S ATTORNEY
09.2020 - Current
VICTIM/WITNESS ADVOCATE
OFFICE OF THE NORFOLK COMMONWEALTH'S ATTORNEY
10.2019 - 08.2020
BACKGROUND INVESTIGATOR
CACI, INC
10.2017 - 09.2019
FRAUD SPECIALIST
CAPITAL ONE
06.2017 - 09.2017
SENIOR COORDINATOR
CAPITAL ONE
07.2012 - 06.2017
Masters-Public Administration -
Old Dominion University
Certified Paralegal -
NORFOLK STATE UNIVERSITY
Bachelor of Liberal Arts - Political Science -
NORFOLK STATE UNIVERSITY
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