ROBIN HORTON

• Generated reports, uploaded documents into digital storage and prepared client case affidavits.
• Checked documents and identifying credentials for all parties.
• Looked for signs of fraud or coercion and refused notarization.
• Managed digital databases and physical file systems.

I WAS DIAGNOSED WITH A PITUITARY TUMOR IN 2011. NO CANCER BUT CANT DRIVE BECAUSE IT TOOK SOME OF MY VISION AWAY. I AM GOOD BUT ON DISABILITY.

• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.
• Compiled closing packages for drafting and presentation accuracy.
• Assessed aging accounts and initiated collection strategies based on conditions.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.

• Counseled debtors on payment options and arranged installment agreements.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Negotiated bids and marketed mortgage notes to investors.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
• Managed legal invoice processing for litigation by foreclosure attorneys.
• Used skip tracing and other techniques to locate debtors.
• Recorded all information regarding financial status of customers.
• Worked in call center environment handling manual and automatically dialed outbound calls.