Robert Hood
Magnolia,TX
Summary
Results-driven Product Manager with a strong record at InMotion Hosting, adept at transforming business objectives into innovative software solutions. Demonstrated expertise in product planning and leadership has consistently improved product competitiveness and enhanced team performance. Proficient in agile methodologies and effective communication, leading teams to surpass targets through strategic feature prioritization and stakeholder engagement. Committed to fostering ongoing innovation and success in product development.
Overview
15
15
years of professional experience
Work History
Software Product Owner
InMotion Hosting
Virginia Beach, VA
01.2019 - Current
- Led product development initiatives, converting business objectives into executable tasks for the team.
- Ensured alignment with market trends to meet customer expectations.
- Collaborated with development team, ensuring effective communication of project requirements.
- Oversaw product backlog, prioritized features, and tracked project progress.
- Defined expectations and targets for the team, ensuring alignment with organizational goals.
- Led team efforts to enhance collaboration and maintain high-quality standards.
- Created criteria for decision escalation and empowered team members to make informed choices.
APS Supervisor
InMotion Hosting
Virginia Beach, VA
04.2017 - 01.2019
- Directed team of APS Agents, ensuring guidance and support.
- Supported target establishment to align projects with company objectives.
- Cultivated a collaborative environment to advance shared goals and project achievements.
- Supervised progress tracking and maintained high-quality output for meeting expectations.
APS Team Lead
InMotion Hosting
Virginia Beach, VA
04.2016 - 04.2017
- Led a team of 30 agents in the APS department.
- Developed and executed key projects and initiatives.
- Worked jointly with management and team members to optimize processes.
- Provided support to junior staff during peak periods of workloads.
- Monitored team performance against targets, taking corrective action where necessary.
- Ensured compliance with industry standards and regulations.
- Collaborated with management team to implement new work procedures or policies.
APS Agent
InMotion Hosting
Virginia Beach, VA
04.2015 - 04.2016
- Worked as an APS Agent, handling customer inquiries and resolving issues
- Gained valuable experience in customer service and problem-solving
QA Tester
MediaFire
The Woodlands, TX
04.2010 - 01.2015
- Performed quality assurance testing on software products, identifying and reporting defects
- Collaborated with development teams to improve product quality and user experience
Skills
- Feature prioritization
- Product planning
- Problem resolutions
- Risk management
- Product metrics tracking
- Data-driven decision making
- Technical acumen
- Product issue resolution
- User story creation
- Stakeholder relationship management
- Agile methodology
- Release planning
- Risk assessments
- Story planning
- Product backlog management
- Competitive analysis
- Technical expertise
- Market Demand Insight
- Team Development and Leadership
- Effective Communication (Verbal and Non-verbal)
- Product Backlog Management
- Goal Development
- Quality Assurance and Improvement
- Decision-Making Frameworks
- Product Management Best Practices
- JIRA and Agile Expertise
References
References available upon request.
Timeline
Software Product Owner
InMotion Hosting
01.2019 - Current
APS Supervisor
InMotion Hosting
04.2017 - 01.2019
APS Team Lead
InMotion Hosting
04.2016 - 04.2017
APS Agent
InMotion Hosting
04.2015 - 04.2016
QA Tester
MediaFire
04.2010 - 01.2015
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