Denise Divina
Henderson,NV
Summary
Compassionate professional skilled in care plan communication and team collaboration. Proven ability to optimize appointment flow, manage patient records, and provide empathetic support, contributing to improved patient satisfaction and seamless healthcare delivery.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Elevation Physical Therapy
Henderson, NV
08.2023 - Current
- Coordinated patient schedules to optimize appointment flow and reduce wait times.
- Managed patient records through electronic health record systems for accuracy and compliance.
- Effectively communicated treatment plans and appointment reminders to patients.
- Assisted physical therapists in preparing treatment spaces and ensuring equipment availability.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Addressed patient inquiries and concerns, providing empathetic support and guidance.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Provided emotional support and counseling to patients during difficult times.
Back Office Lead Medical Assistant
Nevada Orthopedic and Spine
Henderson, Nevada
12.2020 - 07.2023
- Assisted healthcare providers with patient examinations and clinical procedures.
- Maintained accurate patient records using electronic health record systems.
- Trained new staff on office protocols and medical assisting procedures.
- Ensured compliance with health regulations and safety standards in the office.
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Collaborated with interdisciplinary teams to enhance patient care delivery.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Trained new staff on back office protocols for handling medical records, billing processes.
- Monitored patient flow throughout the day to ensure timely service delivery.
Education
Bachelor of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ10-2026
Billing
Carrington College
05-2020
Skills
- Patient care coordination
- Electronic health records
- Care plan communication
- Team collaboration
- Patient support techniques
- Health regulations compliance
- Insurance verification
- Payment collection
- Customer service
Timeline
Patient Care Coordinator
Elevation Physical Therapy
08.2023 - Current
Back Office Lead Medical Assistant
Nevada Orthopedic and Spine
12.2020 - 07.2023
Bachelor of Science - Addiction Counseling
Grand Canyon University
Billing
Carrington College