Daniel D. Pierce
Program Manager
Manassas,VA
Summary
Experienced Program Manager skilled in managing functional operations and projects related to Audio Visual and Service Delivery. Advanced understanding of organizational strategies, financial management, procurement and contracting to include federal government contracting. Expertise in performance analysis, including delivery, training and contractor performance, development and standardization. Thorough understanding of FedRamp, Federal Contracting Processes, and IT regulations for deploying A/V equipment in a federal government space.
Overview
3
3
Certifications
5
5
years of post-secondary education
27
27
years of professional experience
Work History
A/V Program Manager
Copper River Enterprise Services
Chantilly, United States
07.2018 - Current
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Strategically balanced technology and business needs of organization.
- Tracked and reported bi-weekly program results to customers and stakeholders to facilitate change management activities.
- Verified that design, operation and IT systems complied with applicable regulations.
- Administered $54 million budget and tracked expenses for several projects simultaneously.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Oversaw 23 projects each year from concept through final delivery.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Established and implemented global security processes.
- Managed several senior-level technical project managers in creating solutions for divisional customers.
- Devised tools and benchmarks to improve team performance and monitor production.
- Interacted with customers and clients to identify business needs and requirements.
- Implemented and led meetings, opening up dialog with area managers to discuss project technical and practical subjects.
Business Operations Specialist (Advance Level)
Georgia Department Of Public Health
Atlanta, GA
04.2013 - 11.2016
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Collected, organized and provided data to maintain program status and customer commitments.
- Monitored and tracked project execution of tasks.
- Enhanced production of Telemedicine delivery by establishing a statewide private Video Conferencing Network to exceed goals.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets using MS Excel and other MS office tools.
- Boosted customer experiences by delivering superior customer service, and issue resolution.
- Gathered, organized and input information into digital database using Access.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted P&L statement analysis to improve daily operations and reduce costs.
Audio/Lead Audio Visual Technician
Applied Global Technologies
Kennesaw, Georgia (GA)
10.2007 - 04.2013
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Commended by management for continuous punctuality and superior performance.
- Led crew of audio-video installation team members.
- Read and evaluated diagrams to determine specifications.
- Performed service and system maintenance as directed.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Pulled and terminated variety of cables.
- Completed and oversaw rack fabrication.
- Pulled low-voltage cabling according to industry practices.
- Interpreted technical data from drawings, blueprints, schematics and service manuals.
- Correctly read and interpreted audio-visual diagrams.
Team Leader
Incharge Debt Solutions
Orlando, Florida
02.2001 - 06.2006
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Assisted Senior Managers with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Molded team and embraced change to adapt within dynamic market.
- Positioned as go-to person for up to 95 staff members, troubleshooting complex administrative and training issues promptly.
- Coordinated weekly meetings for internal and external groups.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Led team of 15 members while providing exceptional customer service.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Participated in cross-functional team-building activities.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Staff Sergeant
US Army
Miami, FL
11.1988 - 03.1998
- Integrated intelligence activities into other military operations, plans and programs.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Supervised work of contracted employees to keep on task for timely completion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Led projects and analyzed data to identify opportunities for improvement.
Education
MBA - General Management
Keller Graduate School of Management
Orlando, FL 08.2006 - 10.2008
Bachelor of Science - Computer Information Systems
DeVry University
Orlando, FL 08.2000 - 10.2003
Skills
Documentation proficiency
Program leadership
Budget coordination
Team leadership and direction
Performance monitoring
Cross functional Team Builder
Quality assurance
Budgeting
PMP, ITIL
Cost Estimates & Budgets
Operations management
Onsite customer support
Customer and personnel training
Testing, repair and troubleshooting
Project Management
Global Security Processes
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
05-2020
Certified Crestron Engineer
08-2019
A/V Program Manager
Copper River Enterprise Services
07.2018 - Current
ITILv3
05-2018
Business Operations Specialist (Advance Level)
Georgia Department Of Public Health
04.2013 - 11.2016
Audio/Lead Audio Visual Technician
Applied Global Technologies
10.2007 - 04.2013
MBA - General Management
Keller Graduate School of Management
08.2006 - 10.2008
Team Leader
Incharge Debt Solutions
02.2001 - 06.2006
Bachelor of Science - Computer Information Systems
DeVry University
08.2000 - 10.2003
Staff Sergeant
US Army
11.1988 - 03.1998