De-Anna Walters
Brooklyn,NY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I am an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to learn new skills through training if need be, as well as monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aquam Tech
06.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Bar Server
Changes Bar And Restaurant
02.2019 - 05.2020
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
- Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
Education
Bachelor of Science - Business Management
University of The West Indies
Anguilla2026
High School Diploma -
Albena Lake Hodge Comprehensive School
Anguilla08.2016
Certificate - Language- Spanish
University of The West Indies
Anguilla2015
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Product branding
- Customer Service
- Team Leadership
- Teamwork and Collaboration
Certification
- Spanish Language Training - [2015]
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Aquam Tech
06.2020 - Current
Bar Server
Changes Bar And Restaurant
02.2019 - 05.2020
Bachelor of Science - Business Management
University of The West Indies
High School Diploma -
Albena Lake Hodge Comprehensive School
Certificate - Language- Spanish
University of The West Indies
Similar Profiles
ROBERGE CORINNEROBERGE CORINNE
Sales Director | All Tides - Team Business at Aquam Aquatic Specialist Inc.Sales Director | All Tides - Team Business at Aquam Aquatic Specialist Inc.
Kavinda RanasingheKavinda Ranasinghe
Branch Manager at Omni tech St Lukes And Omni tech GlenfieldBranch Manager at Omni tech St Lukes And Omni tech Glenfield
VICTOR CLEBERVICTOR CLEBER
Volunteer at Tech Summer Of TechVolunteer at Tech Summer Of Tech