De-Arlin Vivian Noda
Kansas City,MO
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
JetBlue Customer Service Supervisor
G2 Secure Staff
06.2022 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Frontier Customer Service Supervisor
G2 Secure Staff
11.2020 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Cashier
Eileen’s Colossal Cookies
07.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Park Hill High School
7701 NW Barry Rd Kansas City, MO 64153 United Sta05.2021
Skills
- Team Meetings
- Customer Relationship Management
- Making Announcements
- Schedule Coordination
- Staff Training
- Customer Service Management
- Customer Service
- Behavior Identification
- Workflow Schedules
- Motivational Leadership
- Supervising Employees
- Training
- Employee Scheduling
Timeline
JetBlue Customer Service Supervisor
G2 Secure Staff
06.2022 - Current
Frontier Customer Service Supervisor
G2 Secure Staff
11.2020 - Current
Cashier
Eileen’s Colossal Cookies
07.2018 - 06.2019
High School Diploma -
Park Hill High School
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