Miranda J Lewis
Greer,SC
Summary
Dedicated professional with over 5 years experience with the supervision of a team in various industries ; leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Passion for learning and developing. Possesses a proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures.
Overview
19
19
years of professional experience
Work History
Security Site Supervisor
Allied Universal Security Services
09.2024 - Current
- Supervised the daily operations of a team to ensure compliance with company policies and procedures.
- Upheld all imposed CTPAT regulations.
- Provided training for new personnel on safety protocols and emergency response plans.
- Performed regular inspections of all equipment to ensure proper functioning.
- Developed detailed reports on incidents and submitted them to management for review.
- Conducted assessments and identified areas of vulnerability.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Maintained records of employee attendance, shift changes, & vacation requests.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Assisted with hiring process.
- Provided guidance and support to team members in order to maintain morale.
- Participated in weekly meetings with management team to discuss any concerns or updates.
- Managed inventory levels of supplies.
- Maintained positive environment dedicated to teamwork and performance.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each individual.
- Provided team leadership and contributed to on-call duties.
- Conducted site reviews and audits making recommendations to management based on findings.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Evaluated performance of security staff and provided constructive feedback.
- Facilitated communication between team and other departments for a cohesive environment.
- Performed regular risk assessments to identify vulnerabilities and recommend improvements.
- Upheld strict confidentiality regarding sensitive information.
- Administered first aid and emergency support as needed during incidents.
- Delegated team tasks.
- Assisted in drafting and documenting security procedures, policies and standards.
Security Site Supervisor
Walden Security
04.2024 - 09.2024
- Monitored access control systems, CCTV footage, and alarm systems.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Developed detailed reports on incidents and submitted them to management for review.
- Investigated suspicious activity and reported findings to the appropriate authorities as needed.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
- Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Maintained records of employee attendance, shift changes & vacation requests.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Provided guidance and support to team members in order to maintain morale.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Guided team members on how to respond effectively to different scenarios.
- Maintained positive environment dedicated to teamwork and performance.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer. Minimizing overtime costs.
- Detained unauthorized individuals and escorted off-premises.
- Produced regular reports outlining security activities and incidents.
- Supervised property entrances and exits and monitored employee safety.
Security Officer
Walden Security
02.2022 - 04.2024
- Ensure that guests sign in upon arrival and exit
- Make guests aware of rules that must be adhered to
- Remove trespassers or unwanted individuals from the property
- Contact the relevant authorities if a crime is committed or an accident occurs
- Report to supervisors on a regular basis
- Record any suspicious activities to the supervisor
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Corrections Officer II
North Carolina Department of Public Safety
09.2017 - 02.2022
- Patrolling and ensuring compliance in all assigned areas
- Identifying inmates who have behavioral, medical, or other problems so that appropriate safety and security measures are taken as needed
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Performing security duties to prevent, disorder, rule infractions or harm to other inmates, visitors and staff
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Providing safe working environment by controlling inmates and visitors access and usage of weapons and prohibited items
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Monitoring staff members and inmates’ movement and safety
- Documenting and recording counts, cell assignments and other pertinent information accurately and expeditiously
- Escorting inmates within and outside of the facility ensuring staff safety as well as civilian safety
Small Business Owner
Clean Indeed LLC
08.2015 - 12.2018
- Vacuum carpets, mop and disinfect floors, dust furniture
- Thoroughly scrub bathrooms, including sink, toilet and bathtub
- Clean the kitchen, the tasks of which include washing and drying the dishes and putting them away neatly, wiping and polishing all countertops, washing out the sink and emptying the dishwasher
- Ensure any groceries are put away, and that the fridge is smelling fresh with all expired foods tossed out
- Empty garbage bins throughout the home and replace with fresh garbage bags
- Sort laundry for washing and drying
- Iron, fold and put away clothing in the appropriate locations, including any towels and kitchen cloths
- Dust, wipe down, and polish windows and window coverings, appliances, railings, coffee tables and chairs and any other areas that need attention
- Remove stains on upholstery
- Use cleaning products appropriately and to their specific purpose
- Ensure safe cleaning practices by wearing gloves where necessary, and by mixing cleaning chemicals according to instruction in a well-ventilated area
Mixologist
FLYERS
12.2015 - 08.2017
- Verify identification and age requirements of customers
- Mix traditional and creative cocktails
- Process payment from customers
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere
Front Desk Agent
DoubleTree by Hilton
04.2014 - 01.2017
- Welcoming guests upon arrival and assign rooms
- Perform all check in and check out duties
- Manage online and phone reservations
- Inform customers about payment methods and verify credit card information
- Register guests and collecting pertinent information
- Provide information about hotel, available rooms, rates, and amenities
- Respond and coordinate solution to consumers complaints in a timely and professional manner
- Coordinate with housekeeping staff to ensure all rooms are clean, to accommodate guests
- Confirm group reservations an arrange personalized service for VIP customers and event attendees, such as wedding guests
- Maintain updated records of bookkeeping and payments
Server/Waitress (Temp)
IHOP
07.2006 - 12.2009
- Maintaining a high level of service to meet or succeed customer expectations in a fast pace high volume environment
- Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials
- Waiting for the customers to place their orders and answering any questions about the menu items, ingredients, and the occasional menu specials
- Writing down the customers’ orders and passing them to the kitchen staff for preparation
- Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary
- Preparing cheques for customers and processing payments through cash or credit card and returning any balances
Education
High school diploma - University Preparation for Technology's
New Bern High School
Some College and Career Readiness - A.A.S.
Craven Community College
New Bern, NC01.2017
Veterinarian Technical Assistant - Veterinarian Assisting
Animal Behavior College
06-2012
Canine Obedience And Behavior Modification - Canine Obedience And Behavior Modification
Animal Behavior College
11-2010
A.H.S.D. - Final Mandatory Core Credit
Craven Community College
New Bern, NC11.2009
Skills
- Risk Analysis
- Crisis Management
- Effective communication
- Staff management
- Training and mentoring
- Goal oriented
- Time management
- Attention to detail
- Strategic planning
- Staff development
- Analytical thinking
- Conflict resolution
Accomplishments
- Employee of the month
Languages
English
Professional
References
References available upon request.
Contact
Greer, SC 29650
Education
New Bern,New Bern, NC,other,other,New Bern, NC
Timeline
Security Site Supervisor
Allied Universal Security Services
09.2024 - Current
Security Site Supervisor
Walden Security
04.2024 - 09.2024
Security Officer
Walden Security
02.2022 - 04.2024
Corrections Officer II
North Carolina Department of Public Safety
09.2017 - 02.2022
Mixologist
FLYERS
12.2015 - 08.2017
Small Business Owner
Clean Indeed LLC
08.2015 - 12.2018
Front Desk Agent
DoubleTree by Hilton
04.2014 - 01.2017
Server/Waitress (Temp)
IHOP
07.2006 - 12.2009
Some College and Career Readiness - A.A.S.
Craven Community College
Veterinarian Technical Assistant - Veterinarian Assisting
Animal Behavior College
Canine Obedience And Behavior Modification - Canine Obedience And Behavior Modification
Animal Behavior College
A.H.S.D. - Final Mandatory Core Credit
Craven Community College
High school diploma - University Preparation for Technology's
New Bern High School
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