JAMES LIN
Summary
BUSINESS STRATEGIC PARTNER & HANDS-ON TECHNOLOGY LEADER
EXECUTIVE SUMMARY
IT Executive with progressive experience and leadership in system selection and implementation, strategic and tactical planning, data management, analytics and profitability or value improvements, and building customer service-oriented IT systems and organizations. Achieve operational excellence and drive value by leveraging technology to meet market demands, grow revenue, and expand profit margins.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HEAD OF TECHNOLOGY TAWA SERVICES INC
01.2021 - Current
- Managed the IT teams to support over 7500 employees, 70 retail stores, restaurants, distribution centers, manufacturing sites, central kitchens, and warehouses
- Key Accomplishments:
- Planned, designed, and deployed cloud security and cloud storage solutions to optimize security and better SLA (99.995) for 70 plus locations (HQs, DCs, Stores, and remote offices), increased speed (10x), reduced cost by 35%
- Designed and centralized ERP digital transformations, improved business process and reengineering initiatives, and gained 20% efficiency
- Deployed Generative AI solutions for different departments
- Performed strategic capacity planning, leading the IT Security Team to comply with PCI DSS, PII, iSO 27001, SOC2, and CCPA and reduce the cyber insurance rate by 25%
- Determining business requirements and collaborating with other business units to create BI reports, and dashboards, build ERP systems and HRIS solutions to increase productivity by over 45%
- Oversee departmental finances, including budgeting, forecasting, and consolidating vendors to reduce overhead expenses by over 15%
- Set up technical SOPs across business units and departments
- Created SOP for new locations’ rollout, and fine-tuned process for data, system, and network integration after M&A
- Managed multi-million-dollar budget and projects for the entire company
- Implemented policies that are chosen by executives and reporting back to the shareholders reducing miscommunication and increasing satisfaction by 30%
- Identified PCI, cybersecurity, and network system vulnerabilities and eliminated them with strategic solutions that increase data security
- Deployed Generative AI solutions for different departments.
HEAD OF IT ACUITY EYE GROUP, CALIFORNIA CLINIC MANAGEMENT
01.2020 - 01.2021
- Managed the IT team to support 50 medical clinics and surgical centers
- Managing annual budget and vendor relationships between ISP, EMR, HER, and medical device service providers
- Managed offshore IT and developer teams
- Key Accomplishments:
- Performed PCI and HIPAA compliance audits for both networks and clinics
- Changed data center vendor and reduced operation spending by 40%
- Responsible for creating yearly capital and operational IT budgets, managing support renewals, and hardware and software procurement
- Established and implemented IT policies and procedures
- Improved helpdesk efficiency and service level agreement by over 50% by deploying new remote software
- Managed CareCloud, NetSuite, and other third-party medical billing software and applications
- Oversee network infrastructure, mergers, and acquisitions process, deployed and enhanced SDWAN to ensure optimal performance for all locations
- Managed M&A system, hardware, and software projects to ensure business transactions operate smoothly
- Provided strategic direction in the development and implementation of the IT infrastructure, security, services, and support
- Identified and implemented best practices for optimizing IT costs, improving system performance, and ensuring service-level requirements are met
- Developed and maintained relationships with external IT vendors and service providers
- Managed and led UAT during EMR/HER and PCI project implementations
- Designed, documented and participated in Business Continuity Disaster Recovery and Data Center implementations.
CHIEF INFORMATION OFFICER
BARBARA DEVELOPMENT INC
01.2019 - 01.2020
- Successfully guided organizational IT business strategy and built 3 years IT roadmap with senior management to ensure 3PL, e-commerce, Retail, manufacture, and fulfillment business align with IT infrastructure and led the planning and implementation of ERP and WMS upgraded and migrated to Microsoft Azure platform
- Centralized and standardized all hardware and software license agreements, communication agreements, and vendor contracts
- Leverage the size and scale of the organization to drive vendor and infrastructure consolidation activities
- Key Accomplishments:
- Advised Board Members on emerging IT issues and the business impact of new IT projects that included the development of ERP and internal processes, e-commerce SEO, WMS enhancement, and EDI data flow, which reduced manual workflow by 25%
- Deployed SharePoint and OneDrive to prevent data loss by 90%
- Act as a technology change leader by hands-on evaluating, testing, implementing, and customizing new releases and program enhancements to take advantage of the latest Microsoft Dynamics ERP software solutions for the US locations and SAP Business One ERP for China locations reducing outsourcing costs by $55K
- Ensured technology consistency across the US and China platforms, which is a combination of proprietary and third-party vendor solutions
- Enhance US e-commerce SEO and boost sales revenue and inventory accuracy by 35%
- Accountable for internal IT team, outsource vendor, MSP, and consultants with full budget authority across the US and China
- The immediate improvement included IT personnel management, policy and standards development, network administration, security management, policy enforcement, and new project and equipment implementation by 30%
- Recommends and develops short and long-term IT strategy and plans for IT operations, capital, operating budgets, and staffing
- Developed and improved current IT disaster recovery planning and business contingency standards and policies, ensure infrastructure compliance with required standards and regulations
- Significantly improved internal user satisfaction by 80% via the development of an internal follow-up process and help desk support standards that enhanced communication between the user and tech support and ensured issue resolution
- Engineered multiple site security improvements by MFA and security awareness training in the corporate and field operations environments
- Enforced cybersecurity policy, led and guided service design and strategic direction.
VP
DE RIGO REM
01.2004 - 01.2019
- Developed and maintained the 3 years business strategy and technology optimization plan, which aligned with the strategic goals of the company along with ROI analysis
- Addressing applications and data governance, security, technical infrastructure, e-business B2E/B2B/B2C management process and methodology, content governance, metadata management, access control, and monitoring Enterprise Content Management
- Key Accomplishments:
- Rebuilt and reorganized the infrastructure department, which experienced a 100% turnover in three months into a mature operation that supports the company’s current and forecasted growth
- Rebuilt the relationship between IT and the rest of the business by opening communication and collaboration while removing silos and increasing cross-functional team interaction
- Stabilized an underperforming IT infrastructure that experienced 100% turnover, with limited resources
- Served as the internal lead for all technology audits, controls, vulnerability management, and security activities
- Built and maintained working relationships with internal employees, external auditors, consultants and vendors
- Hands-on led a refresh of IT infrastructure, ERP, WMS, ECM, Firewall, Disaster Recovery, Email, Security Camera, VoIP, Systems Development Lifecycle and Source Code Management that improved alignment with operations, reduced cost and provided the ability to grow with the company for the foreseeable future
- Accelerated warehouse processing cycle and improved efficiency with a state-of-the-art warehouse management system with increased automation and full off-site backup and data recovery
- Developed effective programs to improve organizational efficiency by removing manual processes and implementing automated solutions worldwide
- Enhanced company-wide IT policies and procedures that enhanced security, overall operations, customer satisfaction, and cut costs; recognized for the ability to quickly identify issues/gaps and remediate them using cost-effective technology solutions
- Successfully migrated and implemented Microsoft Dynamics ERP software to replace the legacy IBM ERP, which enhanced the company-wide business process by over 200%, increased sales revenue by 100%, reduced training and onboarding by 200%, expanded business units by over 20 worldwide locations and increased WMS efficiency 250%
- Improved management decision effectiveness by implementing robust Business Intelligence (BI) and reporting structure, leveraging existing data to enhance tracking of customer trends, inventory statistics and generated financial reports
- Launched a mobile iOS application for the sales division, generating $1M in revenue after the launch, enhanced salesperson productivity by 60%, and provided a unique sales tool for all worldwide users
- BUSINESS INDUSTRY AND COMPLIANCE EXPERIENCE
- RETAIL, WHOLESALE, MANUFACTURING, SUPPLY CHAINS, OMNICHANNEL, MEDICAL CLINIC, HOSPITAL SURGERY CENTER, BANKS, 3PL, RESTAURANTS, ISO 27001, ISO 27701, PCI, CCPA, HIPAA, NIST, PII, SOC, NIST, ITAR, CTPAT.
DIRECTOR OF IT - IT MANAGER - NETWORK ENGINEER - PROJECT MANAGER
Rancho Los Amigos National Rehabilitation Center. LA, LA County Information, America Data Center. Bank of America Financial Investment Technology Group, City of Compton, RTA. Unger Fabrik LLC
01.2004
- District Attorneys
- Bank of
Education
Bachelor of Science - Computer Information Systems
Microsoft Certified MCSE, MCP, MCP+I -
Certification
Enterprise Resource Planning & Warehouse Management System Migration and Implementation – Project Management - Cybersecurity – Network Infrastructure Design & Integration – Business Analysis – Systems & Network Administration & Installation – Vendor Relationship Management – Disaster Recovery and Business Contingency – Fit & Gap Analysis – Process Improvement & Workflow Re-Engineering – Risk Management – Merge and Acquisition – Executive Presentations – Teambuilding & Mentorship
Timeline
HEAD OF TECHNOLOGY TAWA SERVICES INC
01.2021 - Current
HEAD OF IT ACUITY EYE GROUP, CALIFORNIA CLINIC MANAGEMENT
01.2020 - 01.2021
CHIEF INFORMATION OFFICER
BARBARA DEVELOPMENT INC
01.2019 - 01.2020
VP
DE RIGO REM
01.2004 - 01.2019
DIRECTOR OF IT - IT MANAGER - NETWORK ENGINEER - PROJECT MANAGER
Rancho Los Amigos National Rehabilitation Center. LA, LA County Information, America Data Center. Bank of America Financial Investment Technology Group, City of Compton, RTA. Unger Fabrik LLC
01.2004
Bachelor of Science - Computer Information Systems
Microsoft Certified MCSE, MCP, MCP+I -
Enterprise Resource Planning & Warehouse Management System Migration and Implementation – Project Management - Cybersecurity – Network Infrastructure Design & Integration – Business Analysis – Systems & Network Administration & Installation – Vendor Relationship Management – Disaster Recovery and Business Contingency – Fit & Gap Analysis – Process Improvement & Workflow Re-Engineering – Risk Management – Merge and Acquisition – Executive Presentations – Teambuilding & Mentorship
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