Summary

Overview

Work History

Education

Skills

Timeline

Amanda Zia

Longs,SC

Summary

Experienced office management professional with solid background in administrative support and team leadership. Smoothly coordinates work of team members while meeting challenging office demands. Specializes in service industry environments. Can type 75wpm and am extremely detail oriented. Adaptable Office Administrator with several years of background in data entry and customer service. Willing to take on new tasks with enthusiasm and considered a valuable and gifted team player. MWM Services is the family's small business and upon coming to work here, have contributed in doubling the company's revenue. Due to the pandemic, the service industry has taken a hit and have found myself searching for additional income to keep the family comfortable.

Overview

years of professional experience

Work History

Office Manager

MWM Services

Little River , South Carolina

2003.03 - Current

Double revenue upon beginning employment as Office Manager.
Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
Administered office budget without overage, using excellent cost control and prioritization skills.
Evaluate customer issues and complaints and develop amicable solutions.
Interviewed, hired, and onboarded new employees with qualifications matching requirements.
Reviewed daily reports in detail and resolved any identified discrepancies.
Oversaw all aspects of office management, including HR functions, file management, and office inventory.
Oversaw office finances by working within Quickbooks to track expenses, accounts, and liabilities.
Oversaw accounts payable and accounts receivable duties and interactions with vendors.
Helped senior management develop effective policies and procedures for clerical staff and office operations.
Balanced daily deposits and safe counts as required and prepared bank deposits
Acted as executive assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.
Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.

QC Coordinator

BCBS of SC Tricare

Myrtle Beach , SC

1996.04 - 2003.03

Designed and implemented inspection and testing criteria or procedures
Maximized effectiveness of quality control system by developing and improving criteria and procedures for inspecting and testing CAIII calls and correspondence
Reported on associates nonconformance, daily production quality and quality trends to help POD managers effectively adjust associates activities
Maintained good working relationship with co-workers and management
Supported operations with consistent maintenance and updates of corporate files and records
Reviewed activities regularly to identify opportunities for improvement
Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Moved thru ranks of claims associates to establish an enriching career with PGBA.

Sales Associate

Women's Shoes

Myrtle Beach , SC

1995.05 - 1996.06

Restocked front lanes and displays, following established merchandising procedures and standards
Used POS system to scan customer purchases, calculate prices, and process transactions
Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
Unboxed and restocked merchandise into attractive displays
Welcomed guests and offered quick assistance to handle diverse needs
Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
Promoted safety initiatives to increase awareness and maintain risk-free environment
Engaged customers and built connections to drive long-term sales
Revamped store's shelves to prepare for new seasonal merchandise and planned promotions

Golf Coordinator

Mar Vista Motel

North Myrtle Beach , SC

1995.04 - 1996.03

Focused attention on guest needs by remaining professional, and courteous under pressure
Delivered friendly customer service by ringing up charges and checking in golfers
Coordinated with housekeeping or maintenance departments to help resolve room problems
Organized efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
Oversaw concierge services to help guests get the most of stay
Managed guest reservations and room assignments
Balanced property accounts and completed regular audits of room charges and finances
Maintained clean and well-stocked lobby, including setting up and breaking down daily coffee services
Coordinated responses to guest needs by working with housekeeping, room service, and maintenance.