Overview
Work History
Education
Skills
Timeline
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Athena O’Leary

Lancaster,CA

Overview

7
7
years of professional experience

Work History

Key Holder/Sales Associate

Kahoots Feed and Pet
Escondido, CA
08.2017 - 10.2019
  • Feeding and watering animals
  • Maintaining knowledge of current promotions, sales, foods, toys, and treats
  • Analyzed sales data, including creating profit and loss statements
  • Hired and trained new associates
  • Replenished floor stock and processed shipments to ensure product availability
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Ranch Hand

BrookTown Ponies
Bonsall, CA
11.2016 - 08.2017
  • Examining animals to detect illness, injury, or disease, and to check physical characteristics, such as rate of weight gain
  • Cleaning stalls, pens, and pastures
  • Feeding, watering, and distributing grain for between 10 to 20 horses at any time
  • Keeping stable area tidy, swept, raked & watered
  • Administered medications

Waitress/Hostess

Fallbrook Cafe
Fallbrook, CA
09.2015 - 11.2016
  • Delivering exceptional, friendly, and fast service
  • Answering questions about menu selections and making recommendations when requested
  • Accurately recording orders and helping with other team members to serve food and beverages that exceed guests' expectations
  • Skillfully anticipating and addressing guests' service needs
  • Managing closing duties, including restocking items, properly storing foods and reconciliation of the cash drawer.

Head Sales Associate/Stocker

Creature Comforts Pet Supply
Fallbrook, CA
08.2013 - 09.2015
  • Feeding and watering animals
  • Developing long-term relationships with clients and beloved animals
  • Answering customers' questions and addressing problems and complaints in person or via phone
  • Helping customers select products that best fit their animals needs
  • Keeping the showroom clean, neat, orderly, and stocked
  • Placing special orders for customers
  • Keeping inventory full
  • Maintaining knowledge of current promotions, sales, foods, toys, and treats

Hostess

Fallbrook Cafe
Fallbrook, CA
11.2012 - 06.2013
  • Manage in-person and telephone guest inquires, requests, and reservations
  • Take guests to their tables, give informations about specials, handle special requests, and provide waiter/waitress information
  • Training new hosts and hostesses
  • Monitoring dinning room and guest flow to maximize table usage, minimize wait times, and equalize guests amongst waiters/waitresses
  • Prepping tables for customer use, including, but not limited to, rearranging seats and tables to accommodate guests
  • Alerting management of potential or reported customer issues

Education

Fallbrook High School
Fallbrook, CA
2012

Skills

  • Team Building and Motivation
  • Merchandise Promotion and Display
  • Scheduling and Time-Tracking
  • Inventory Management
  • Customer Service Management
  • Staff Coaching and Training
  • POS Terminal Operation
  • Records Organization

Timeline

Key Holder/Sales Associate

Kahoots Feed and Pet
08.2017 - 10.2019

Ranch Hand

BrookTown Ponies
11.2016 - 08.2017

Waitress/Hostess

Fallbrook Cafe
09.2015 - 11.2016

Head Sales Associate/Stocker

Creature Comforts Pet Supply
08.2013 - 09.2015

Hostess

Fallbrook Cafe
11.2012 - 06.2013

Fallbrook High School

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Athena O’Leary