John Perry
Chatsworth,GA
Summary
Experienced EDI Specialist with over six years in customer service and technical support roles. Expertise in Microsoft Office and project management with a proven ability to work independently and manage priorities effectively. Strong analytical and problem-solving skills, committed to continuous learning and contributing to team success. Adept at collaborating with cross-functional teams to resolve complex technical issues.
Overview
13
13
years of professional experience
Work History
Mortgage Occupancy Field Inspector
GIS Field Services
05.2024 - Current
- Performing prompt and quality interior and exterior Property Inspections.
- Updating and processing orders via mobile applications and web platform.
Remote Eligibility Senior Representative
Cigna
Alpharetta, GA
09.2023 - 04.2024
- Accountable for the migration, updating and maintenance of automated eligibility files in Majesco.
- Provided technical support for automated eligibility file processing.
- Identifies file failure and provides resolution.
- Processed multiple types of eligibility file error reports and reported them to the client.
- Partnered with eCommerce and IT to ensure successful receipt and processing of files.
- Filed emails in appropriate client folders, execute mailbox rules and support cancellation process.
- Reported file processing issues and findings to team members for correction.
- Collaborate with internal business partners to identify file errors and establish plan of action for correction.
- Updated team database and internal workflow tool with clear and concise commentary for tracking/reporting purposes.
- Contracted through Pyramid Consulting
Remote EDI Report Specialist
Kichler Lighting
Independence, OH
06.2022 - 01.2023
- Reviewed the EDI Edit Suspended Report in Excel to correct/adjust order lines so the EDI suspended records can be imported to the ERP system.
- Reviewed the EDI Holds Report in Excel to correct/adjust order lines so the Holds can be released in the ERP system.
- Researched to find root cause of the Holds and Errors to Account Managers/Customers.
- Constant contact with customers (buyers) obtaining their approval for pricing.
- Contracted through Alliance Solutions Group
Customer Service EDI Specialist
Mohawk Industries
Calhoun, USA
06.2019 - 03.2021
- Managed accounts that transmit orders via EDI (Electronic Data Interchange), including shipping & invoicing purchase orders in CommerceHub.
- Processed all EDI purchase orders and analyzed discrepancies, variances, or errors.
- Reviewed and processed specific EDI Documents: 850, 870, 855, 810, 856.
- Confirmed all purchase orders being processed in compliance with our approved Vendor Guides.
- Had oversight and extensive knowledge of the EDI process.
- Collaborated with all source and electronic data and assisted to process all cycle data and monitor everyday production transmissions and assisted in electronic data transfer within required timeframe.
- Analyzed customer’s issues, investigated problems, and provided solutions that builds customer confidence.
- Provided accurate and extremely responsive resolution to incoming customer requests.
- Special projects and other duties as assigned including setting up new & updating customer accounts, filed freight claims due to damaged or lost shipments, and collaborating with carriers for freight quotes & reconsignments requests.
Print Support Specialist
RICOH USA
Dalton, USA
07.2017 - 04.2019
- Responsible for the daily support of site-specific network and workstation printers.
- Responded to customer requests for technical support and training with the focus being on customer service.
- Documents all service calls and requests and escalates serious problems to a Customer Service Technician.
- In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
- Kept the customer up to date on the progress of problem resolution by phone, Outlook email or Skype for Business.
- Provided regular account updates, to include information on fleet status and performance.
- Maintained printer fleet tools/databases.
- Engaged RICOH and/or third-party resources to anticipate and prevent problems, as well as to remedy problems as they occurred.
- Monitored the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items.
- Coordinated and tracked machine moves, machine removals and new machine installations.
- Tracked machine lease expiration and/or projected end of service life dates using Excel, as required.
- Assisted users with submitting PCard receipts.
Web Services/EDI & Senior Pricing Analyst/Report Specialist
BEAULIEU OF AMERICA
Dalton, USA
03.2013 - 06.2017
- Provided customer service/sales support specializing in technical support to customers with the use of the Access Beaulieu web site and customers doing business via e-commerce.
- Also supporting the day-to-day operations and coordination of quotes and orders for promotional goods as well as reaching out to accounts that did not have an assigned sales rep to see if they needed help with orders, pricing, claims etc…
- Logged contacts in Salesforce.com.
- Was responsible for monitoring, maintaining, and ensuring accurate customer and order price records.
- Also take an active role in monitoring and reports customer pricing activities and trends.
- Creating ad-hoc reports in StarQuery, pulling information from ProDiver, creating weekly-monthly-& quarterly reports related to customer service productivity.
- Ensured proper approval was received on all price registration requests.
- Monitored PDA Price Maintenance Work Queues to ensure assigned sales staff are promptly releasing orders and contact appropriate parties as needed if order releasing is delayed more than 24 hours.
- Worked yarn/waste claims. Submitted for credit, if necessary.
Education
Certificate - Help Desk Specialist
Georgia Northwestern Technical College
Calhoun, GAMini-Certificate - Management/Marketing
DALTON STATE COLLEGE
Dalton, GASkills
- PC
- AS400/CAMS
- Order processing
- EDI transaction review
- Technical support
- Customer relationship management
- File error resolution
- Detailed reporting
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Collaboration skills
- Documentation
- Analyzing data
- MS Office & Windows proficiency
- Writing reports
- Epicor Prophet 21
- Customer service
- Data entry
- Written communication
- Multitasking Abilities
- Interpersonal communication
- Adaptability
- Critical thinking
- Reliability
- Task prioritization
- Computer literacy
- Detail orientation
- Liaison Enterprise Navigation System (LENS for EDI)
- Skype for Business
- RightFax
- Metasolv/M6
- Peoplesoft
- SharePoint
- Salesforce
- WebEx
Timeline
Mortgage Occupancy Field Inspector
GIS Field Services
05.2024 - Current
Remote Eligibility Senior Representative
Cigna
09.2023 - 04.2024
Remote EDI Report Specialist
Kichler Lighting
06.2022 - 01.2023
Customer Service EDI Specialist
Mohawk Industries
06.2019 - 03.2021
Print Support Specialist
RICOH USA
07.2017 - 04.2019
Web Services/EDI & Senior Pricing Analyst/Report Specialist
BEAULIEU OF AMERICA
03.2013 - 06.2017
Certificate - Help Desk Specialist
Georgia Northwestern Technical College
Mini-Certificate - Management/Marketing
DALTON STATE COLLEGE