Deadra Baker
Houston,Texas
Summary
Dynamic Project Manager with extensive experience at Unlimited Technology, excelling in project coordination and budget management. Proven track record in enhancing service delivery through effective communication and metrics tracking. Skilled in SAP and Salesforce, I thrive in fast-paced environments, ensuring project success and client satisfaction.
Overview
9
9
years of professional experience
Work History
Project Manager/Service Coordinator Alarm and Surveillance
Unlimited Technology
08.2024 - Current
- Acted as the direct point of contact for all project updates with the client, internal team, and vendors.
- Spearheading weekly meetings with the client’s Program Managers to provide status of projects and open service tickets
- Maintaining an active report with client visibility to show updates on project milestones in real time
- Scheduled field technicians and managed schedules to meet contractual service agreement deadlines and project timelines
- Ensured constant communication with internal and field teams regarding updates, changes, and delays to support team success through the 4C's - Communication, Coordination, Control and Command
- Tracking financials by managing internal technician and subcontractor time entries to calculate how many hours per week are tied to jobs so the overall success of the project remains within budget
- Ordering equipment for sites to arrive onsite prior to scheduled tech dispatch and communicating with the team and client of any delays due to back orders etc. while researching alternate solutions
- Facilitated RMAs to ensure timely advanced replacement of equipment
- Maintained and tracked service records for clients while reviewing service history to enhance service quality
- Supplied field techs with detailed part information and availability.
Project Coordinator, Banking Security
Convergint Technologies
, Texas
06.2021 - 06.2024
- Managing multiple projects and service activities for Houston Texas and surrounding areas
- Managed ordering of deliverables and ensured adherence to project timelines to maintain service continuity.
- Organized field service tasks and selected team members based on project specifications to enhance service delivery.
- Supported Project Managers by developing and communicating quotes, obtaining service work approvals, and acquiring purchase orders.
- Approving and releasing work orders for billing, while confirming all parts utilized are equivalent to the description of the scope of work
- Gathering all documents in preparation for invoicing and project closeout
- Updating master job sheet to track total billable hours for each project
- Providing weekly progress reports for the Operations team to provide status of metrics, costs, labor and timelines
- Managing company fleet by creating a vehicle inspection schedule, safety, driver reports and alarm license expirations
Project Coordinator, Advanced Visual Environments
Diversified
06.2019 - 03.2021
- Leading project kickoffs by serving as a liaison between the Project Manager and Design Engineer to discuss the details of the project
- Coordinated project activities to ensure alignment with project goals
- Reviewed the bill of materials before release for ordering by Project Managers and Design Engineers
- Generated detailed weekly job progress reports to track status of open projects
- Creating billing reports, resource calendar, pipeline daily
- Ordering all deliverables and communicating lead times
- Processed change order requests to update project scope
- Coding hardware and subcontractor invoices for job costing and approval
- Assist with onboarding orientations and scheduling new hire training for field operations
- Managed various support tasks to enhance overall team operations
- Organizing lunch and learns with vendors, and corporate team building outings
Office Manager/Account Executive/Human Resources Representative
Hydratight
01.2017 - 02.2019
- Account Executive acted as the main liaison for key accounts.
- Processed new hire paperwork to ensure timely onboarding
- Responding to unemployment and employee verification requests
- Maintained office meeting calendars to facilitate scheduling and coordination
- Ensured availability of office supplies for operational efficiency
- Coordinated travel arrangements for executive staff to support business operations
- Submitting expense reports
- Assistant to the North America Business Leader
Education
Some College (No Degree) - Business Administration
Delta School of Business And Technology
Lake Charles, LASkills
- Project Management
- Project Coordination
- Budget management
- Change order management
- Metrics tracking
- Customer relationship management
- Salesforce
- Microsoft Dynamics 365
- SAP
- Planview
- Power BI
- Microsoft Excel
- PowerPoint
- Team collaboration
- Project closure
Timeline
Project Manager/Service Coordinator Alarm and Surveillance
Unlimited Technology
08.2024 - Current
Project Coordinator, Banking Security
Convergint Technologies
06.2021 - 06.2024
Project Coordinator, Advanced Visual Environments
Diversified
06.2019 - 03.2021
Office Manager/Account Executive/Human Resources Representative
Hydratight
01.2017 - 02.2019
Some College (No Degree) - Business Administration
Delta School of Business And Technology