DeAdra Lee

Work History

The Lazy Ballerina Bistro

04.2025 - 07.2025

Boosted team efficiency and overall restaurant operations by stepping into additional roles during busy times and assist with kitchen prep work to help operations run smoothly.
Improved operational efficiency by reducing cleaning time by implementing streamlining system in dishwashing process and by reducing dish breakage by carefully handling delicate items during the washing process.
Optimized cleaning processes by adhering to strict sanitation procedures for minimized cross contamination and by prioritizing, sorting, and rinsing of, dirty dishes, glasses & utensils, and pre-soaking heavily soiled items, prior to washing to achieve superior cleanliness.
Enhanced dining experience for customers by ensuring consistently clean, spot-free dishes and utensils.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff and reporting issues to supervisor.
Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours and slow season.

Instacart

07.2022 - 07.2024

Achieved very high customer ratings (Platinum and Diamond level) by exceeding customer expectations, using excellent communication, and prioritizing quality, accuracy, & timely delivery.
Maintained very high satisfaction ratings (4.93 out of 5 stars) by completing customer orders quickly, making high quality selections, recommending alternative items, placing completed orders in labeled, temperature-appropriate storage pending delivery or customer pick up.
Improved customer confidence and satisfaction by working productively and professionally with customers to meet order requirements and performing effectively and independently in self-directed work environment.

Elegance Salon & Spa

10.2008 - 10.2009

Enhanced customer satisfaction by warmly greeting visitors and promptly addressing inquiries and needs, providing accurate information and friendly, knowledgeable assistance.
Cultivated positive relationships with clients & staff through friendly, professional demeanor, and excellent interpersonal skills
Streamlined front desk operations for increased efficiency by answering phone promptly, effectively managing phone calls, emails, walk-in clients, & handling cash transactions.
Enhanced visitor experience by providing detailed information & assistance as needed, and a well maintained, clean & welcoming reception area, contributing to positive first impression for visitors.
Strengthened vendor relationships through friendly, polite communication and timely coordination of services.

Time 2 Tan

11.2002 - 11.2003

Upheld maximized business success by overseeing daily operations, maintaining store cleanliness and organization, monitoring shift change, daily cash reconciliations, accurate financial reporting, verifying inventory, and opening and closing of location.
Achieved consistent sales and growth by collaborating with management team, addressing customers needs, training new employees, mentoring junior staff members in their professional development and by offering guidance & support in their roles.
Enhanced customer experience by assessing needs, providing assistance, maintaining current knowledge of consumer preferences & forecasting future needs, gathering feedback, and using insight to improve service and product offerings.
Ensured safe environment for both staff and customers by maintaining compliance with all safety regulations and conducting regular inspections of equipment/operations within the store.
Maintained customer satisfaction and safety by diffusing unhappy or angry customers, staying calm and maintaining professional demeanor.