Deadra Lester
Atlanta,GA
Summary
Dynamic customer service professional with a proven track record at Wipro, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective issue resolution and streamlined service processes. Skilled in data entry and critical thinking, consistently improving service delivery and team productivity.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Wipro
01.2023 - 07.2025
- Addressed customer inquiries, resolved issues promptly, and boosted satisfaction.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to improve response times and service quality.
- Developed training materials for new hires, fostering a knowledgeable workforce.
Medical Billing Analyst
Aspirion Health Resources
03.2021 - 01.2023
- Analyzed medical billing data to ensure accuracy and compliance with industry standards.
- Collaborated with healthcare providers to resolve billing discrepancies and improve claim processing efficiency.
- Utilized billing software systems to track claims status and streamline workflows for timely reimbursements.
- Reviewed patient accounts for accuracy, identifying trends to enhance revenue cycle management processes.
At Home Call Center Representative
Infocision Managment
04.2018 - 03.2021
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Tracked customer interactions using advanced call center tools.
- Assisted in training new team members on call handling procedures and company policies.
- Maintained up-to-date knowledge of products and services to enhance customer support quality.
- Collaborated with team members to improve service delivery and customer satisfaction rates.
PCA
Granny Nannies Licensing Group
02.2013 - 2018
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Implemented personal care routines tailored to individual client needs.
- Maintained accurate records of client progress and care plans.
- Provided updates to families on client status and addressed their needs.
- Collaborated with healthcare professionals to optimize care delivery.
- Trained new staff on best practices for client interaction and safety protocols.
Customer Service Representative
Frontier Airlines
10.2010 - 07.2015
- Implemented feedback mechanisms to gather customer insights and enhance service delivery.
- Ensured swift resolution of customer issues through regular follow-ups.
- Analyzed service metrics to identify trends and recommend process improvements.
- Directed projects to streamline processes, boosting team productivity.
Education
High School Diploma - High School Diploma
Stone Mountain High
Stone Mountain, GA06.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Languages
English
Full Professional
Timeline
Customer Service Representative
Wipro
01.2023 - 07.2025
Medical Billing Analyst
Aspirion Health Resources
03.2021 - 01.2023
At Home Call Center Representative
Infocision Managment
04.2018 - 03.2021
PCA
Granny Nannies Licensing Group
02.2013 - 2018
Customer Service Representative
Frontier Airlines
10.2010 - 07.2015
High School Diploma - High School Diploma
Stone Mountain High