Deah Sharp
East Lansing,MI
Summary
Personable and astute student with proven time management and collaboration skills developed from sporting and volunteer engagements. Strong interpersonal skills enhanced by taking part in dance activities to develop confidence and communication abilities. Understanding of general employability skills and the importance of working as part of a team, learning from others and developing as a professional.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Courtyard By Marriott
08.2022 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Cash Processor
Brinks Incorporated
03.2021 - 10.2022
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Waitress
Buddy's Pizza
04.2022 - 09.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for Buddy's restaurant with social relevancy and intentionality
Cashier
The Home Depot
05.2020 - 04.2021
- Working during the pandemic
- Helped customers complete purchases, locate items, and join reward programs.
- Work with masks and gloves while social distancing
- Kept clean work space
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Receptionist
Boxing Club
09.2019 - 01.2020
- Signed newcomers up for memberships created files for them
- Made daily calls to customers who haven't been in 2 weeks or more or late on payments
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Cleaned gym every morning at 5 am
- Collected and distributed messages to team members and managers to support open communication and high customer service
Customer service
Journeys Kidz
08.2018 - 01.2019
- Strategically plan ahead according to high traffic times of day
- Handle register during high pressure
- Conduct all transactions involving gift cards, refunds, and store credit
- Stock Inventory
- Soft Skills:
- Active listening
- Verbal communication
- Accepting constructive criticism
- Customer service
- Problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Science - Natural Sciences
Michigan State University
East Lansing, MI05.2024
High School Diploma -
Farmington High School
Farmington, MI2019
Skills
- Computer Skills
- Hospitality and Service Knowledge
- Client Relationship Management
- POS Transactions
- Maintaining Guest Records
- Conflict Management
- Legal Standards
- Employee Evaluation
- Document Organization
- Supporting Daily Living Needs
- Complex Problem-Solving
- Reading Comprehension
Additional Information
- Southfield, MI
- Detroit, MI
- Chicago, IL
Timeline
Guest Service Agent
Courtyard By Marriott
08.2022 - Current
Waitress
Buddy's Pizza
04.2022 - 09.2022
Cash Processor
Brinks Incorporated
03.2021 - 10.2022
Cashier
The Home Depot
05.2020 - 04.2021
Receptionist
Boxing Club
09.2019 - 01.2020
Customer service
Journeys Kidz
08.2018 - 01.2019
Bachelor of Science - Natural Sciences
Michigan State University
High School Diploma -
Farmington High School