Deah Sharp
Oak Park,MI
Summary
Personable and astute student with proven time management and collaboration skills developed from sporting and volunteer engagements. Strong interpersonal skills enhanced by taking part in dance activities to develop confidence and communication abilities. Understanding of general employability skills and the importance of working as part of a team, learning from others and developing as a professional.
Overview
5
5
years of professional experience
Work History
Guest Service Agent and Night Auditor
Courtyard By Marriott
08.2022 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Cash Processor
Brinks Incorporated
03.2022 - 10.2022
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared over 100 bank deposits and corporate cash shipments each day.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Fulfillment Associate
Macy’s
11.2021 - 02.2022
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout entire fulfillment process.
- Enhanced customer satisfaction by 50%. Accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Contributed to safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Selected and filled orders from stock to fulfill customer requirements.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Consistently met high standards for cleanliness and organization within fulfillment center, ensuring orderly working environment for all team members.
Cashier
The Home Depot
05.2020 - 04.2021
- Working during pandemic
- Helped customers complete purchases, locate items, and join reward programs.
- Work with masks and gloves while social distancing
- Kept clean work space
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Lifted up to 50 pounds at once.
Receptionist
Boxing Club
09.2019 - 01.2020
- Signed newcomers up for memberships created files for them
- Made daily calls to customers who haven't been in 2 weeks or more or late on payments
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Cleaned gym every morning at 5 am
- Collected and distributed messages to team members and managers to support open communication and high customer service
Manager
Furniture Store
06.2019 - 09.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
Education
Bachelor of Science - Natural Sciences
Michigan State University
East Lansing, MI07.2024
High School Diploma -
Farmington High School
Farmington, MI2019
Skills
- Computer Skills
- Hospitality and Service Knowledge
- Client Relationship Management
- POS Transactions
- Maintaining Guest Records
- Conflict Management
- Legal Standards
- Employee Evaluation
- Document Organization
- Supporting Daily Living Needs
- Complex Problem-Solving
- Reading Comprehension
Additional Information
- Completed an internship at the Courtyard Marriott.
- Worked closely with the General Manager, Operations Manager, and Sales Manager to support various marketing and communications initiatives
- Designed promotional materials, social media content, and other visual assets to enhance the hotel's brand and guest experience
- Assisted with managing the hotel's online presence, including monitoring reviews left by guests
- Collaborated with the sales team to create sales presentations and marketing collateral for prospective clients
- Gained hands-on experience in hospitality operations, customer service, and project management
- Leveraged my interdisciplinary background in agriculture, natural resources, sustainability, parks, recreation, and tourism to provide a unique perspective on the hotel's marketing and guest experience strategies
Timeline
Guest Service Agent and Night Auditor
Courtyard By Marriott
08.2022 - Current
Cash Processor
Brinks Incorporated
03.2022 - 10.2022
Fulfillment Associate
Macy’s
11.2021 - 02.2022
Cashier
The Home Depot
05.2020 - 04.2021
Receptionist
Boxing Club
09.2019 - 01.2020
Manager
Furniture Store
06.2019 - 09.2019
Bachelor of Science - Natural Sciences
Michigan State University
High School Diploma -
Farmington High School
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