Deahna Garrett

Contribute to the mission and overall success of the hotel by accomplishing performance

objectives focused on business revenues, guest and associate satisfaction and efficient hotel

operations

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• Manage incoming sales/group inquiries

• Ensure service, technical skills, and other training occurs throughout the property

Establish a presence with team members on property and actively solicits team member

feedback and utilize an open-door policy

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• Hire team members who demonstrate strong functional expertise, creativity, and leadership

• Consistently drive high Quality Assurance and Medallia guest service scores

Review guest survey results, and other data to identify areas of improvement with team

members

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Interface with customers on a regular basis to obtain feedback on the quality of product,

service levels, and overall satisfaction

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Ensure the hotel is well maintained and that operational areas have an atmosphere that

meets or exceeds guest expectations

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Ensure policies are administered fairly and consistently and that each team members

performance is evaluated and recognized where appropriate

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• Led sales team to achieve quarterly revenue targets and drive growth.

• Developed and implemented effective sales strategies to enhance market presence.

Established strong relationships with key clients to ensure customer satisfaction and

retention.

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• Developed client relationships through regular communication and follow-ups.

• Prepared and presented market analysis reports to clients.

• Negotiated purchase agreements and managed transaction processes.

Developed relationships with key clients to enhance business opportunities.

• Conducted market research to identify trends and customer needs.

• Collaborated with sales teams to align strategies and initiatives.

• Created proposals and contracts that addressed client requirements clearly.

• Maintained a database of existing customers and prospective leads.

• Determined business development opportunities and implemented effective strategy for client acquisition.

• Developed and implemented effective sales strategies to enhance market presence.

• Led sales team to achieve quarterly revenue targets and drive growth.

• Analyzed market trends to identify opportunities for product expansion.

Established strong relationships with key clients to ensure customer satisfaction and retention.

• Utilized CRM software to track sales activities and manage customer interactions effectively.

I played a central role in leading the site through the Lean Excellence model

Lead, coach and influence my teams site's Leaders, ensuring rigor and fidelity to the Lean

Deployment roadmap

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Role modelling a culture that is aligned to the Hyatt 'Great Place to Work' value drivers and

Culture Principles

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Exemplifying a safety-first mindset and ensuring that the Health, Safety and Environmental

policies and standards are applied across and that all locations are a model of a world-class

healthy and safe working environment

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Drove a disciplined and rigorous deployment of the Lean Operating Model (LOM) across

within the Performance hub of the property

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• Created and executing against the Site Lean Deployment plan

• Developed and implemented process improvements for enhanced operational performance.

• Coordinated logistics and supply chain activities for optimal resource allocation.

• Analyzed operational data to identify trends and inform decision-making processes.

• Ensured compliance with safety regulations and company policies throughout operations

Drive sustainable continuous improvement in the Company by training, mentoring, and

maintaining an environment of lean thinking

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Collaborate with key department leaders to provide project coordination and facilitate cross-

functional teamwork to identify opportunities for improvement

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Document and evaluate existing processes, identify opportunities for improvement and work

with department leaders to develop strategy for effective execution and measure results

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• Establish and identify norms and standards of company performance

Collaborate with leadership and use data to help quantify and prioritize processes or projects

for inclusion in the organization's continuous improvement initiatives

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• Managed daily schedules and appointments for high-profile clients.

• Maintained confidential files and sensitive information with discretion.

• Liaised with vendors to secure services and negotiate contracts effectively.

• Developed strategies to increase brand awareness of the celebrity.

• Collaborated with cross-functional teams to create tailored solutions for clients.

• Analyzed competitor activities to inform business strategies and positioning efforts.

• Led negotiations with stakeholders to secure favorable contract terms and agreements.