Summary
Overview
Work History
Education
Skills
Websites
Certification
Honorsandawards
Work Preference
Timeline
Generic
Deahna Garrett

Deahna Garrett

Los Angeles,CA

Summary

. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Front Office Manager

Bahia Resort Hotel
08.2022 - 08.2025
  • An operation shift supervisor oversees the company's day-to-day operations and employee performance
  • As an operation shift supervisor, you will perform a number of tasks that include assigning tasks to staff, ensuring all operations and sales run smoothly, and responding to inquiries and complaints from customers
  • In addition, you are expected to monitor the work habits of employees and to motivate them by offering incentives for excellent performance
  • You are also responsible for maintaining customer satisfaction and retention and responding to emergencies, unexpected problems, and crises

Assistant General Manager

MG HOSPITALITY LIMITED
12.2022 - 06.2023
  • Contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and efficient hotel operations
  • Manage incoming sales/group inquiries
  • Ensure service, technical skills, and other training occurs throughout the property
  • Establish a presence with team members on property and actively solicits team member feedback and utilize an open-door policy
  • Hire team members who demonstrate strong functional expertise, creativity, and leadership
  • Consistently drive high Quality Assurance and Medallia guest service scores
  • Review guest survey results, and other data to identify areas of improvement with team members
  • Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
  • Ensure the hotel is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
  • Ensure policies are administered fairly and consistently and that each team members performance is evaluated and recognized where appropriate

VIP Guest Manager

State Fair of Texas
01.2018 - 04.2022
  • Drive sustainable continuous improvement in the Company by training, mentoring, and maintaining an environment of lean thinking
  • Collaborate with key department leaders to provide project coordination and facilitate cross-functional teamwork to identify opportunities for improvement
  • Document and evaluate existing processes, identify opportunities for improvement and work with department leaders to develop strategy for effective execution and measure results
  • Establish and identify norms and standards of company performance
  • Collaborate with leadership and use data to help quantify and prioritize processes or projects for inclusion in the organization's continuous improvement initiatives

Director or Operations Assistant Manager

Hyatt Regency Dallas
12.2018 - 03.2022
  • I played a central role in leading the site through the Lean Excellence model
  • Lead, coach and influence my teams site's Leaders, ensuring rigor and fidelity to the Lean Deployment roadmap
  • Role modelling a culture that is aligned to the Hyatt 'Great Place to Work' value drivers and Culture Principles
  • Exemplifying a safety-first mindset and ensuring that the Health, Safety and Environmental policies and standards are applied across and that all locations are a model of a world-class healthy and safe working environment
  • Drove a disciplined and rigorous deployment of the Lean Operating Model (LOM) across within the Performance hub of the property
  • Created and executing against the Site Lean Deployment plan

Assistant Security Manager

Hyatt Regency
03.2015 - 06.2018
  • Assist in the development and monitor implementation of process changes meant to result in cost reduction, and/or productivity improvement
  • Train, coach, mentor and develop team members to ensure continuous improvement processes are being utilized and sustained to improve KPI
  • Perform other duties assigned as needed
  • Collaborate with leadership and use data to help quantify and prioritize processes or projects for inclusion in the organization's continuous improvement initiatives

Night Assistant Front Office Manager

Rosewood Crescent Hotel
Dallas, Tx
03.2012 - 09.2015
  • Managed daily front office operations and guest inquiries effectively.
  • Supervised front desk staff and coordinated training programs.
  • Implemented check-in and check-out procedures for efficiency.
  • Resolved guest complaints and ensured satisfaction promptly.
  • Scheduled staff shifts to ensure adequate front office coverage.
  • Collaborated with other departments to enhance guest experience consistently.
  • Assisted in developing operational policies for front office management.
  • Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.

Front Desk Supervisor

Joule
Dallas, Tx
11.2010 - 08.2013
  • Supervised front desk operations and maintained high customer service standards.
  • Managed staff schedules and delegated tasks to ensure smooth workflow.
  • Trained new team members on procedures and customer interaction techniques.
  • Implemented check-in and check-out processes to enhance guest experience.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.

Education

Bachelor of Art; Bachelor of Art; Associate of Art - Communication, General

Kentucky Wesleyan College
01.2020

Certification - Six Sigma

Villanova University
01.2019

Associate's degree - Business/Corporate Communications

Arizona Western College
01.2002

diploma - general

Helix High School
01.2000

Skills

  • Client Relationship Development
  • Customer Engagement
  • Professional Development Guidance
  • Excel Proficiency
  • Standard Operating Procedures
  • Workload prioritization
  • Team Collaboration and Leadership
  • Quality Inspections
  • Staff Training and Development

Websites

Certification

  • Lean Six Sigma Green Belt (ICGB) - Villanova University
  • Lean Six Sigma White Belt Certification - Villanova University
  • Certified Scrum Developer (CSD) - The Council for Six Sigma Certification (CSSC)
  • Kaizen - Udemy
  • ISO 9001 Lead Implementer - Quality Certification - Perry Johnson Registrars, Inc.
  • Six Sigma Black Belt Certification - Level I - Villanova University
  • Expert Scrum Master Certified (ESMC) - The Council for Six Sigma Certification (CSSC)

Honorsandawards

  • Purple Key - Hyatt Regency Dallas
  • Rockstar - Rosewood Mansion

Work Preference

Work Type

Full TimeContract WorkGig WorkPart Time

Location Preference

On-SiteRemoteHybrid

Timeline

Assistant General Manager

MG HOSPITALITY LIMITED
12.2022 - 06.2023

Assistant Front Office Manager

Bahia Resort Hotel
08.2022 - 08.2025

Director or Operations Assistant Manager

Hyatt Regency Dallas
12.2018 - 03.2022

VIP Guest Manager

State Fair of Texas
01.2018 - 04.2022

Assistant Security Manager

Hyatt Regency
03.2015 - 06.2018

Night Assistant Front Office Manager

Rosewood Crescent Hotel
03.2012 - 09.2015

Front Desk Supervisor

Joule
11.2010 - 08.2013

Bachelor of Art; Bachelor of Art; Associate of Art - Communication, General

Kentucky Wesleyan College

Certification - Six Sigma

Villanova University

Associate's degree - Business/Corporate Communications

Arizona Western College

diploma - general

Helix High School

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