Deahveon Goodman
Student Success Coach
Philadelphia,Pa
Summary
Detail-focused Customer Service Specialist adept at maintaining high customer satisfaction levels and handling complex queries with efficiency. Proven ability to manage multiple tasks simultaneously in a fast-paced, remote environment, ensuring timely and accurate responses. Dedicated to supporting team objectives and exceeding performance metrics through strategic customer engagement.
Overview
5
5
years of professional experience
Work History
Student Success Coach
City Year Philadelphia
Philadelphia, PA
08.2024 - Current
- Provided individualized coaching to students on academic success strategies and study skills.
- Assisted students in developing plans for academic success, including goal setting, time management, and organization.
- Conducted one-on-one meetings with students to discuss their progress towards achieving academic goals.
FRONT END COORDINATOR
TJ Maxx, TJX Companies
Philadelphia
02.2023 - 07.2024
- Streamlined front-end operations, boosting efficiency via intelligent task allocation
- Nurtured strong relationships with repeat customers, fostering loyalty with consistent service
- Led merchandising and upkeep initiatives, maintaining an appealing store front.
Remote Customer Service Representative
Sunbelt Staffing LLC
Remote
10.2021 - 02.2023
- Provided authoritative support to customers via phone, email, and chat
- Resolved customer issues, boosting satisfaction
- Leveraged analytical skills to improve customer experience.
FINANCIAL PROCESSOR
Vanguard
Remote
05.2022 - 12.2022
- Oversaw high-volume transactions, maintaining precision and meeting deadlines
- Refined payment procedures, improving organizational efficiency and vendor rapport
- Supported internal teams with financial inquiries, boosting company performance.
FRONT END TEAM LEAD
Shop Rite Food Market
Philadelphia
05.2019 - 06.2022
- Optimized customer purchases, boosting reward program sign-ups
- Handled both cash and card transactions, efficiently managing returns
- Coached new team members on POS system operation, promoting sales goals
- Conducted store opening/closing, keeping meticulous shift-change logs.
Education
Associates Degree In Business -
Stanford University
09.2024
Philadelphia urban league
07.2022
GED -
Community College of Philadelphia
06.2018
Skills
- Problem-solving skills
- Time management
- Verbal and written communication
- Financial services
- Customer service
- Tactical and diplomatic
- De-escalation techniques
- Typing proficiency
- Microsoft office expertise
- Ability to multitask
- Adaptability
- Collaboration and Teamwork
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveCompany CultureLanguages
English
Native language
Timeline
Student Success Coach
City Year Philadelphia
08.2024 - Current
FRONT END COORDINATOR
TJ Maxx, TJX Companies
02.2023 - 07.2024
FINANCIAL PROCESSOR
Vanguard
05.2022 - 12.2022
Remote Customer Service Representative
Sunbelt Staffing LLC
10.2021 - 02.2023
FRONT END TEAM LEAD
Shop Rite Food Market
05.2019 - 06.2022
Associates Degree In Business -
Stanford University
Philadelphia urban league
GED -
Community College of Philadelphia
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