Hi, I’m
DEAIDDRA DOSS
West Point,US
Judge a man by his questions rather than his answers.
Voltaire
Summary
Customer service oriented professional able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality. Patient oriented professional able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the flow of patients while remaining focused on managing priorities and ensuring patient confidentiality. Actively participate as a member of a team to move toward the completion of goals.
Personable and highly organized, with strong ability to communicate effectively and empathize with customers. Possesses solid understanding of customer service principles and adept at using CRM software and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive relationships.
Overview
8
years of professional experience
1
Certification
Work History
Qualfon
Customer Care Representative / Customer Service
10.2023 - 06.2024
Job overview
- Research and respond to customers by telephone
- Electronic
- Or written inquiries
- Provide excellent service to customers with information regarding basic eligibility
- Benefits
- And status claims
- Emphasize customer retention
Asurion
Customer Service Representative - Call Center
02.2016 - 10.2016
Job overview
- Answered inbound calls from DirecTV customers regarding technical support and equipment replacement
- Greeted customers in a courteous
- Friendly
- And professional manner and clarified customer requirements
- Prepared complete and accurate work and updated customer files regarding work orders or service changes
- Effectively transferred misdirected customer requests to the appropriate party
Education
Ultimate Medical Academy
Associate Degree from Medical
01.2022
Ultimate Medical Academy
Diploma from Medical
01.2019
Skills
- Administrative support
- Anatomy
- Billing
- Call Center Customer Service
- Typing
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Customer relations
- Appointment scheduling
- Documentation and reporting
- Database research
- CRM software
- Empathy and patience
- Active listening
- Phone etiquette
- Task prioritization
- Technical troubleshooting
- Call handling
- Computer skills
- Calm under pressure
- Microsoft office
- Understanding customer needs
- Calm and professional under pressure
- Call center operations
- MS office
- Following scripts
- Remote office availability
- De-escalation techniques
- Order and refund processing
- Administrative and office support
- LiveChat messaging
Certification
- Medical Transcription
- Medical Terminology
- HIPAA
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home option401k matchPaid time off4-day work weekTimeline
Customer Care Representative / Customer Service
Qualfon
10.2023 - 06.2024
Customer Service Representative - Call Center
Asurion
02.2016 - 10.2016
Ultimate Medical Academy
Diploma from Medical
- Medical Transcription
- Medical Terminology
- HIPAA
Ultimate Medical Academy
Associate Degree from Medical
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