Summary
Overview
Work History
Education
Skills
Timeline
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DeAja Palmer

St Augustine

Summary

Dynamic and detail-oriented professional excelling in customer satisfaction. Strong problem-solving abilities and effective team collaboration drive success in fast-paced environments. I bring a disciplined approach to achieving operational excellence and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Amazon
11.2023 - 06.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Barista

Dunkin' Donuts
02.2022 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Restaurant Hostess

Cajun Crab Hut
05.2021 - 02.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

PCA

Moultrie Creek Nursing And Rehab Center
11.2020 - 05.2021
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.

Customer Service Representative

Circle K
01.2018 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

St Gerard Campus
Saint Augustine, FL
06.2020

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Data entry
  • Leadership and team building
  • Complex Problem-solving
  • Time management
  • Self-motivated and disciplined
  • Clear communication
  • Microsoft Excel

Timeline

Warehouse Associate

Amazon
11.2023 - 06.2024

Barista

Dunkin' Donuts
02.2022 - 11.2023

Restaurant Hostess

Cajun Crab Hut
05.2021 - 02.2022

PCA

Moultrie Creek Nursing And Rehab Center
11.2020 - 05.2021

Customer Service Representative

Circle K
01.2018 - 03.2020

St Gerard Campus

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DeAja Palmer