DEAJAH CLARK
Chesapeake,VA
Summary
A customer service expert with 7 years of experience, adept at providing proactive solutions and building strong customer relationships to drive high-performance results. Skilled in handling customer inquiries, resolving issues, and delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Agent/Customer Service Representative
RXO Logistics
04.2024 - Current
- Act as a primary point of contact between external customers and contracted drivers/couriers.
- Resolve delivery-related issues and assist drivers with any challenges during their routes.
- Monitor the progress of delivery routes and assign drivers/couriers to specific routes.
- Oversee unloading processes at the end of delivery days, ensuring the completion of tasks.
- Handle inbound and outbound calls, addressing customer questions, complaints, and providing solutions.
- Ensure customer satisfaction through proactive issue resolution and consistent follow-up.
Server/Hostess
Texas Roadhouse
01.2023 - Current
- Utilized proactive listening skills to ensure accurate customer orders and requests were met.
- Served food and beverages to over 100 customers daily, adhering to strict health regulations.
- Delivered exceptional customer service, ensuring satisfaction through positive interactions and follow-up.
- Managed Point of Sale (POS) system to ensure accurate billing, payment processing, and change distribution.
Customer Service Representative
LifeProtect247
09.2022 - 01.2023
- Handled customer cancellations by addressing concerns and providing solutions to retain customers.
- Addressed customer inquiries and complaints, ensuring a professional and empathetic approach.
- Reported escalated issues to management and processed cancellations and returns.
- Managed high call volumes (30-70+ calls daily) and offered solutions such as payment method changes to retain clients.
Hostess/Server
Outback Steakhouse
01.2017 - 09.2022
- Employed proactive listening to ensure customer orders were accurate and delivered as requested.
- Served food and beverages to over 100 customers daily while complying with health regulations.
- Ensured customer satisfaction through positive interactions and follow-up throughout their visit.
- Managed POS system for accurate billing and payment processing.
- Recognized for dedication to customer service, earning the distinction of second runner-up for Employee of the Year.
Key Holder/Assistant Manager
01.2017 - 09.2022
- Developed and presented training materials for new servers, creating a Microsoft PowerPoint presentation that trained over 15 new team members.
- Fostered a professional work environment by recognizing outstanding staff performance.
- Assisted 10-15 servers and phone representatives with conflict resolution and customer complaints.
- Managed shift schedules and ensured adequate staffing using Microsoft Excel tools.
Education
Associate of Social Work - undefined
Tidewater Community College
05.2027
Skills
- Customer Service
- Client Relationship Management
- Problem Solving & Resolution
- Effective Listening
- Time Management
- Process Improvements
- Leadership & Team Collaboration
- Communication & Active Listening
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Organization & Scheduling
- Conflict Resolution
- Team Collaboration & Leadership
- Conflict Management & Resolution
- Training & Development
- Microsoft Excel & PowerPoint
- Multi-line Phone Systems
Timeline
Agent/Customer Service Representative
RXO Logistics
04.2024 - Current
Server/Hostess
Texas Roadhouse
01.2023 - Current
Customer Service Representative
LifeProtect247
09.2022 - 01.2023
Hostess/Server
Outback Steakhouse
01.2017 - 09.2022
Key Holder/Assistant Manager
01.2017 - 09.2022
Associate of Social Work - undefined
Tidewater Community College
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