Deajah Overby
Raleigh,NC
Summary
Overall, my work ethic over the last three years has been consistently strong, dedication to my jobs, determination, and an upstanding goal-oriented mindset. Along with that, my commitment to work has contributed to not only my success but toward the projects I've completed and the teams I've worked with. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Chipotle Crew Member
Chipotle Mexican Grill
2022.09 - 2023.01
- As a Chipotle Crew Member, responsible for providing exceptional customer service, food preparation, cash handling, and operating the register.
- Maintained company compliance.
- Organized Training for Managers
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Team Member
Dank burrito
2022.01 - 2022.09
- Worked at Dank Burrito, running the register and grilling.
- Provided friendly customer service, took accurate orders, and maintained food safety and sanitation regulations.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Enhanced store security measures, reducing incidents of theft and loss.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Janitor and Cleaner
Personal Business Owner
2019.08 - 2021.10
- Owned a personal cleaning business for two years, paying attention to detail, managing time, and providing excellent customer service.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Shift Leader/Manager
Marco's Pizza
2021.03 - 2021.09
- Maintained high food quality and service standards as a Shift Leader/Manager at Marco's Pizza
- Demonstrated strong leadership, communication, and problem-solving skills.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Tracked receipts, employee hours, and inventory movements.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Excelled in every store position and regularly backed up front-line staff.
- Led team meetings to share updates, discuss challenges, and celebrate successes, fostering a sense of unity among staff members.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Planned, organized, and monitored resources to deliver efficient use of labor, equipment, and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Troubleshoot equipment to reduce service calls and downtime.
- Supervised ongoing daily production phases.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Oversaw loading and unloading of packages in the warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule, and complete jobs precisely.
- Enhanced processes by pinpointing bottlenecks and working with the supervisor to resolve them.
Education
High School Diploma -
Needham Broughton High School
Raleigh, NC12.2023
Skills
- Fast hands
- Cash Handling
- Food Service
- Shift Management
- Cleaning Experience
- Customer Service
- Teamwork and Collaboration
- Time Management
- Initiative and Self-Motivation
- Verbal and written communication
- Heavy Lifting
- Resilience and persistence
- Complex Problem-Solving
- Visual Communication
- Creativity and Innovation
- Inventory Restocking
- Supplies Monitoring and Restocking
- Telephone Etiquette
- Positive Company Representation
- Point of sale operation
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Chipotle Crew Member
Chipotle Mexican Grill
2022.09 - 2023.01
Team Member
Dank burrito
2022.01 - 2022.09
Shift Leader/Manager
Marco's Pizza
2021.03 - 2021.09
Janitor and Cleaner
Personal Business Owner
2019.08 - 2021.10
High School Diploma -
Needham Broughton High School
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