Versatile and dedicated Certified Medical Assistant with a proven track record at UC Health Hospital, excelling in patient care and HIPAA compliance. Skilled in phlebotomy and electronic health records, I significantly enhanced patient satisfaction through compassionate service and efficient medical support. Demonstrated leadership in training peers, ensuring high standards of care and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UC Health Hospital
06.2022 - Current
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Sanitized, restocked, and organized exam rooms and medical equipment.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Setting up and monitoring EKGs
Draw blood and preparing lab tests
Patient Care Assistant
UC Health Hospital
11.2020 - 06.2022
Cleaning and disinfecting the operating room between procedures
Disposing of medical waste properly
maintain a sterile environment for the patient.
Prepare the patient for surgery by washing, shaving and disinfecting incision sites.
Assist with scrubs, gloves, masks and gowns the surgical team.
Stocking the operating room with necessary surgical supplies and equipment
Set up surgical equipment and lighting
Food Service Associate
Linder Center Of Hope of UC Health
04.2018 - 11.2020
Maintained a clean and organized work environment for optimal food prep efficiency.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Greeted customers at counter to fulfill requests and answer questions.
Handled cash transactions with accuracy, balancing registers at the end of shifts.
Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
Set up buffet service and dining area
Monitored food quality and freshness throughout day.
Utilized POS system to receive and process food and beverage orders.
Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Hotel Bistro and Bartender
Springhill Suites By Marriott
08.2017 - 04.2018
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Cashier and Sales Associate
FinishLine
01.2015 - 08.2017
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier and Cook
Tom And Chee
04.2012 - 08.2017
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Prepared food items in compliance with recipes and portioning control guidelines.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Education
Associate of Science - Biology
Central State University
Wilberforce, OH
05-2018
High School Diploma -
Withrow High School
2488 Madison Rd, Cincinnati, OH 45208
05-2014
Skills
HIPAA compliance
Medical terminology
Specimens collection and processing
Patient scheduling
Patient care
Electronic health records
Wound care
Phlebotomy
Basic life support
CPR
Medical equipment operation
OB/GYN procedures
Sterile technique
Certification
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Basic Life Support (BLS) - American Heart Association.
EKG Technician Certification (CET) - National Healthcareer Association (NHA).