Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline

DeaJea Rutledge

Customer service representative
Louisville,KY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Autozone
Louisville
01.2022 - 07.2023
  • Greet customers
  • shelf stocking, and count items.
  • Battery check, engine check.
  • Pick and pull parts
  • Cashier
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.

Medical Screener

Octapharma Plasama, Inc / OPI
Louisville, US
08.2021 - 01.2022
  • My position for this company was receptionist and medical screener, when customers first enter the building I am the smiling face customers see first
  • I then get customers registered and then I will do their screening
  • Which consist of Weight, height, blood pressure, finger sick, check the hematocrit which is technically iron, and then their total proteins, and make sure they meet the right criteria to donate
  • I love this job I'm a peoples person and I enjoy peoples laugh and smile
  • And they healthy is what I starved for
  • Performed medical screening on patients to ensure they meet the requirements of the clinic.
  • Assisted in collecting patient data, including vital signs and personal information.
  • Checked for accuracy of patient information prior to administering tests or treatments.
  • Provided education and counseling to patients regarding their health care needs and concerns.
  • Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
  • Followed safety protocols at all times while performing medical screenings.
  • Maintained a clean and organized work environment by disposing of used supplies properly.
  • Documented patient visits in an accurate and timely manner according to established procedures.
  • Administered routine laboratory tests according to protocol and reported abnormal results immediately.

OD Technician

Visionworks
Louisville, US
08.2018 - 05.2020
  • Greet patients, register patients, Pre Screening, medical Eye tastings, and set up for doctors
  • Clean equipment
  • Also Ran Insurance
  • Performed preventive maintenance and repairs on a variety of optical systems, including microscopes, telescopes, cameras, and lenses.
  • Maintained accurate records of all equipment calibrations and test results.
  • Assisted in the design and implementation of new optical systems for use in research laboratories.
  • Analyzed data from various optical measurements to identify trends and areas needing improvement.
  • Installed and calibrated software programs used to control optical components.
  • Developed custom software applications to automate repetitive tasks related to optical system operations.
  • Compiled detailed reports summarizing performance data from multiple sources.

Payroll Clerk

packaging unlimited
Louisville, US
03.2018 - 11.2018
  • Handle shopping Reports
  • Production scheduling
  • Handled Time Cards, and Payroll
  • Enter Data using MRS, Amtech and Excel spreadsheet database
  • Processed payroll information for up to 400 employees, including calculating wages and deductions.
  • Compiled data from timesheets and other records to determine hours worked and pay rate.
  • Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
  • Resolved discrepancies in employee payments and benefits calculations.
  • Maintained accurate records of all payroll transactions.
  • Assisted in the preparation of monthly financial reports related to payroll activities.
  • Prepared tax documents such as W-2 forms, 1099s, 941s., for submission to government agencies.
  • Responded to inquiries regarding wage garnishments, taxes, 401 contributions.

Assistant

Metro Development
Louisville, US
05.2017 - 07.2018
  • Scan permits for the city, file and pull permits to be view or issued
  • Answer phones take notes/messages
  • Sort and organize permits for past and previous client's
  • Organized and maintained filing systems for documents and records.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.
  • Managed conference room bookings and coordinated catering services as needed.
  • Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
  • Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Assisted with event planning activities such as conferences or seminars.
  • Prepared expense reports by gathering receipts and verifying information against company policy guidelines.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Coordinated special projects as assigned by management staff.

Accounts Payable Clerk

True Home Value
Louisville, US
08.2016 - 12.2017
  • Call and get invoices from Customers that financially need to make monthly payments for windows doors and siding that has been instilled on their home process check payments into computer
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Entered data into accounting system to maintain accurate financial records.
  • Monitored accounts receivable aging reports to ensure timely payments.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Assisted with month-end closing activities as needed.
  • Reviewed employee expense reports for compliance with company policy guidelines.
  • Ensured proper authorization for all purchases made by the organization.
  • Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
  • Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
  • Generated 1099 forms at year end for reporting purposes.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
  • Provided support during internal and external audits as necessary.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.

Front Desk Agent

Days Inn & Suites
Louisville, US
02.2015 - 08.2016
  • Check guest in and out, handle current and future reservations, inspect rooms, prepare hot breakfast for all guest cash count inventory control
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Monitored security cameras in lobby area as needed.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Assisted with luggage handling for incoming guests.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Manager

Moby Dick Restaurant
Louisville, US
02.2014 - 08.2016
  • My very 1st Job In High School, Became Night shift manager
  • Cooking, Cleaning, maintaining A shift lead counting funds at the end of the night
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.

Education

Nursing and General Computers - Nursing

JCTC, Louisville, KY
05.2016

High School -

Butler Traditional High

Skills

  • Call Center
  • Customer Support
  • Customer Care
  • Customer Service
  • CSR
  • Vital Signs
  • Driving
  • Continuous improvement
  • Inbound and Outbound Calling
  • Data Collection
  • Appointment Scheduling
  • Data Entry
  • Report Generation
  • Product Knowledge
  • Retail Marketing
  • Customer Relations
  • High-energy attitude
  • Professional telephone demeanor
  • Multi-Task Management
  • Lead Generation
  • Calendaring
  • Positive and professional
  • Adaptive team player
  • Follow-up skills
  • Tactful and diplomatic
  • Computer Proficiency
  • Sales closing
  • Spreadsheets
  • Customer Relationship Management (CRM)
  • Shipping and receiving understanding

Additional Information

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Representative - Autozone
01.2022 - 07.2023
Medical Screener - Octapharma Plasama, Inc / OPI
08.2021 - 01.2022
OD Technician - Visionworks
08.2018 - 05.2020
Payroll Clerk - packaging unlimited
03.2018 - 11.2018
Assistant - Metro Development
05.2017 - 07.2018
Accounts Payable Clerk - True Home Value
08.2016 - 12.2017
Front Desk Agent - Days Inn & Suites
02.2015 - 08.2016
Manager - Moby Dick Restaurant
02.2014 - 08.2016
JCTC - Nursing and General Computers, Nursing
Butler Traditional High - High School,

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DeaJea RutledgeCustomer service representative