Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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DeAjenea Jacquette

Chino,CA

Summary

Dynamic project manager with a proven record in driving advocacy initiatives at LULAC through the development of policy briefs and the orchestration of large-scale events. Expertise in regulatory research and customer support, complemented by impactful leadership experience at Starbucks and VA Loma Linda. Recognized for exceptional adaptability, strong work ethic, and superior interpersonal skills, with a commitment to fostering community engagement. Actively seeking entry-level opportunities to leverage organizational skills and contribute to company objectives.

Overview

7
7
years of professional experience

Work History

Policy and Legislative Fellow

League of United Latin American Citizens (LULAC)
Washington, D.C.
01.2024 - 03.2024
  • Company Overview: Founded in 1929, LULAC is the nation's largest and oldest Latino civil rights organization, comprising 535 councils and nearly 140,000 members
  • Assisted in coordinating organization and logistics for a prominent 2024 national convention, overseeing the participation of U.S
  • Cabinet secretaries, government agency heads, and elected leaders (senators, congressmen, and governors), and attracting nearly 7,500 attendees from across the U.S
  • Conducted in-depth research on legislative issues affecting the Latino community providing valuable insights to support LULAC's advocacy initiatives
  • This research was crucial in identifying key policy areas that required attention and action
  • Drafted comprehensive policy briefs and advocacy materials instrumental in shaping LULAC's lobbying efforts on Capitol Hill
  • These documents outlined the organization's stance on critical issues and provided persuasive arguments for legislative changes
  • Assisted in organizing key events and meetings with congressional representatives and stakeholders ensuring seamless coordination and impactful dialogue
  • These events fostered relationships and facilitated discussions that advanced LULAC's policy objectives
  • Analyzed and presented policy proposals to senior LULAC leadership influencing strategic policy decisions
  • This analysis helped guide the organization's advocacy strategy and align it with broader community needs
  • Engaged with community members to gather essential input on legislative priorities ensuring their voices were reflected in LULAC's advocacy work
  • This engagement helped build a grassroots support base and ensured that policy proposals were grounded in the real-life experiences of the Latinx community
  • Founded in 1929, LULAC is the nation's largest and oldest Latino civil rights organization, comprising 535 councils and nearly 140,000 members

Shift Lead

Starbucks
Various Locations
02.2021 - 03.2023
  • Enhanced customer experience by delivering quality products and service consistently meeting and exceeding company standards to ensure customer satisfaction and foster a loyal clientele
  • Actively engaged with customers to address their needs and preferences, resulting in increased repeat business
  • Managed inventory, tracked supply levels, and ensured clean and welcoming customer areas overseeing daily operations to optimize stock levels and maintain a high standard of store cleanliness and ambiance
  • Implemented best practices to streamline inventory management and enhance overall operational efficiency
  • Handled and resolved customer complaints with a focus on effective problem-solving and maintaining high satisfaction scores
  • Developed strategies to address customer feedback and prevent recurring issues, contributing to a positive store atmosphere and strengthening customer relationships
  • Compiled detailed performance reports for management analyzing sales data and operational metrics to identify key achievements and areas for improvement
  • Provided actionable insights and recommendations to enhance store performance and drive overall business growth

Los Angeles Urban League Business and Career Center
Los Angeles, CA
07.2021 - 07.2022
  • Conducted research and data analysis to support business initiatives, generating actionable insights that informed strategic decisions and improved operational effectiveness
  • Leveraged analytical skills to enhance project outcomes and support organizational goals
  • Provided customer service via phone, email, and in-person interactions, delivering responsive and effective support to clients and stakeholders
  • Addressed inquiries and resolved issues promptly, ensuring a positive experience and fostering strong relationships
  • Organized and managed files, spreadsheets, and reports, maintaining accurate and accessible records that facilitated efficient data retrieval and reporting
  • Implemented organizational systems to streamline information management and support team operations
  • Collaborated with team members to streamline workflow processes, identifying and implementing improvements that enhanced productivity and operational efficiency
  • Contributed to team projects and coordinated efforts to achieve collective goals and optimize work processes

Lead Volunteer

VA Loma Linda Healthcare System
Loma Linda, CA
06.2017 - 08.2018
  • Led a team of 30 volunteers, coordinating activities across multiple hospital units: Managed scheduling and assignments for a diverse team of volunteers to ensure adequate coverage and support across various departments, including emergency, oncology, and pediatrics
  • Facilitated training sessions to equip volunteers with the necessary skills and knowledge to assist medical staff and support patients effectively
  • Supported event planning and execution, ensuring smooth operations: Organized logistics and coordinated with staff and vendors for hospital events such as health fairs and fundraising activities
  • Oversaw volunteer roles during events to ensure each aspect was efficiently managed, contributing to successful and impactful community outreach
  • Assisted in developing new safety and evacuation protocols: Collaborated with hospital administration to assess risks and improve safety measures, resulting in the implementation of updated protocols
  • Conducted training sessions for staff and volunteers to ensure compliance and preparedness for emergencies

Education

Bachelor of Arts - Sociology

University of California
Riverside, CA
06.2024

University Of California- In- DC Program -

Associate of Arts - Sociology

Mt. San Antonio College
Walnut, CA

Skills

  • Collaborative Teamwork
  • Project Management
  • Technology Expertise
  • Customer Support Expertise
  • Telephone etiquette
  • Standard office practices
  • Regulatory research
  • File and records maintenance

Extracurricular Activities

Director of Sisterhood Relations, Delta Gamma Sorority, Zeta Lambda Chapter, Riverside, CA, 01/23, 01/24, Delta Gamma Sorority was founded In 1873, in Oxford, Mississippi. It was established by three women: Anna Boyd Ellington, Mary Comfort Leonard, and Eva Webb Dodd. The sorority is one of the oldest women's fraternities in the United States and has a rich history of commitment to educational and philanthropic endeavors., Planned and executed programs for over 50 members, fostering a sense of community and enhancing engagement through well-organized events and activities. Coordinated logistics and managed details to ensure successful program implementation., Developed organizational skills through coordination of events and meticulous record-keeping, streamlining operations and ensuring smooth execution of sorority functions. Improved overall efficiency by maintaining accurate and comprehensive documentation., Designed and implemented a data tracking system, significantly improving operational efficiency and decision-making processes. Utilized the system to monitor and analyze key metrics, optimizing event planning and resource allocation. Lead Volunteer, VA Loma Linda Healthcare System, Loma Linda, CA, 06/17, 08/18, Led a team of 30 volunteers, coordinating activities across multiple hospital units: Managed scheduling and assignments for a diverse team of volunteers to ensure adequate coverage and support across various departments, including emergency, oncology, and pediatrics. Facilitated training sessions to equip volunteers with the necessary skills and knowledge to assist medical staff and support patients effectively., Supported event planning and execution, ensuring smooth operations: Organized logistics and coordinated with staff and vendors for hospital events such as health fairs and fundraising activities. Oversaw volunteer roles during events to ensure each aspect was efficiently managed, contributing to successful and impactful community outreach., Assisted in developing new safety and evacuation protocols: Collaborated with hospital administration to assess risks and improve safety measures, resulting in the implementation of updated protocols. Conducted training sessions for staff and volunteers to ensure compliance and preparedness for emergencies.

Timeline

Policy and Legislative Fellow

League of United Latin American Citizens (LULAC)
01.2024 - 03.2024

Los Angeles Urban League Business and Career Center
07.2021 - 07.2022

Shift Lead

Starbucks
02.2021 - 03.2023

Lead Volunteer

VA Loma Linda Healthcare System
06.2017 - 08.2018

Bachelor of Arts - Sociology

University of California

University Of California- In- DC Program -

Associate of Arts - Sociology

Mt. San Antonio College
DeAjenea Jacquette