Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
Hi, I’m

Deamaya Lynch

Upper Marlboro,MD
Deamaya Lynch

Summary

Management professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in administrative support, strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics.

Overview

9
years of professional experience

Work History

Guidehouse

Vulnerability Management Analyst
12.2024 - 04.2025

Job overview

    • Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
    • Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
    • Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
    • Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
    • Manage and process incoming requests for account creation, password resets, and change requests through the CISA Vulnerability Management Team's intake mailbox, ensuring timely and accurate resolution.
    • Support both Phase One and Phase Two teams by facilitating customer enrollment in vulnerability scanning and web assessment applications, streamlining onboarding and access management.
    • Utilize ServiceNow to create, track, and manage cases for account requests, ensuring data integrity and proper documentation.
    • Review and process enrollment paperwork to ensure compliance with security protocols and organizational standards.
    • Analyze and assess data requirements to validate source data accuracy, providing actionable insights and recommendations to stakeholders.
    • Develop and enforce data standards, policies, and procedures to improve workflow efficiency and data consistency.
    • Collect and evaluate key metrics and trend data to assess system performance and optimize intake operations.

Guidehouse

Jr. Operational Resource Analyst
05.2024 - 11.2024

Job overview

    • Support the Partnership Branch of the School Safety Task Force
    • Provide strategic communications, stakeholder engagement, event planning and change management support
    • Prepare talking points, research reports, and pre-briefing materials for internal and external stakeholder engagements
    • Manage the task force's conference portfolio including conference research, conference proposals, correspondence with conference organizers, conference staffing, materials development, travel coordination, and post-conference debriefs
    • Develop high-quality communications products including executive presentations, slick sheets, and visuals that convey key messages in a compelling manner
    • Support the rollout and promotion of program products with key stakeholders
    • Conduct stakeholder analysis to craft tailored communications products
    • Support the design and execution of facilitated working sessions, stakeholder meetings, and focus group sessions
    • Prepare reports, executive-level briefings, and issue papers for client leadership (as requested)
    • Assist the program by providing continual research and surveillance across the school safety and security landscape to identify potential new partnerships.

Guidehouse

Knowledge Management Specialist
01.2022 - 05.2024

Job overview

  • Constructed access paths to suites of information (e.g., link pages) to facilitate access by end-users.
  • Assist with build out and implementation of ServiceNow core modules and applications
  • Developed an understanding of the needs and requirements of information end-users.
  • Monitored and reported the usage of knowledge management assets and resources.
  • Planned and managed the delivery of knowledge management projects.
  • Lead efforts to promote the organization's use of knowledge management and information sharing.
  • Managed the indexing/cataloging, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).
  • Designed, built, implemented, and maintained a knowledge management framework that provides end-users access to the organization's intellectual capital.
  • Established and streamlined existing documentation processes.
  • Provided support to Guidehouse and clients, conceptualizing, designing, and producing visual solutions for a wide variety of formats and dissemination outputs.

Guidehouse

Personnel Security Specialist
01.2021 - 12.2021

Job overview

  • Assisted in the security clearance process for Deputy US Marshal Candidates.
  • Initiate candidates into EQIP(Electronic Questionnaires for Investigations Processing) for required T5 Security Clearance.
  • Properly reviewed all incoming pre-employment documents.
  • Ensured all required information is current, and forms are completed with required signatures.
  • Conducted quality review of the eQIP information submitted to ensure proper completion.
  • Provided additional administrative support to departments with the Division as needed.
  • Assisted with resolving general clearance paperwork problems.
  • Communicated via telephone and/or e-mail with high-level officials throughout the Agency and District offices.
  • Delegated role assignments for personnel via US Access Program.
  • Updated candidate profiles daily in Marshalls Workforce Information/ System Exchange(MWISE).

Project Support Services

Administrative Assistant II
05.2019 - 12.2020

Job overview

  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contractor support for 4 interrelated programs Operational Security (OPSEC), Insider Threat program, Document Security, and Workplace Violence Program.
  • Assisted in processing Sensitive Comparted Information Facility (SCIF) returned materials into DIAS (Accounting Base).
  • Authored and disseminated a monthly Operational Security (OPSEC) themed publication to 94 Districts.
  • Prepared documents, data entry, create and maintain program databases, and send email communication on behalf of OSP-OSO.
  • Provided guidance on program policies, necessary to carry out duties.
  • Provided additional administrative support to departments with the Division as needed.
  • Managed program calendar, maintain program files, assist with ordering of supplies.
  • Communicated via telephone and/or e-mail with high-level officials throughout the Agency and District offices.
  • Assisted with the Operations Security Office Foreign Travel communication to all Agency personnel.
  • Project Manager for the Document Security program to include coordinating the monthly on-site destruction of documents shred.
  • Provided Monthly Document that to deliver the importance of Operational Security agency wide.

Fannie Mae

Intern
01.2018 - 07.2018

Job overview

  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Collaborated with team on analytical conflict cases to produce solutions expediently.
  • Utilized Salesforce to manage important customer interactions, create reports; and create a higher level of customer service.
  • Assisted the VP of the National Customer Delivery Team to create a PowerPoint deck describing the team's purpose that was used both externally and internally.
  • Helped the “WOW” team lead to create an open source environment by creating educational documents including monthly surveys and PowerPoints.
  • Applied Excel formula knowledge to extract data by comparing source documentation; to keep monthly metrics current.
  • Monitored and controlled current projects by updating project plans daily to reflect latest project process to relationship manager.
  • Participated in marketing team strategy meetings to help develop brand materials and job aids.

Dave and Buster

Front Desk Representative
04.2017 - 12.2017

Job overview

  • Delivered an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Acted as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
  • Kept immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Bided farewell to Guests leaving. Ensures everything is satisfactory and invites Guests to return.
  • Prepared for the shift by ensuring the area is stocked with supplies: menus, silverware, power cards, gift cards etc.
  • Conducted merchandise inventory during and after shift, if applicable.

Pee Wee Piano School Of The Arts

Teacher's Assistant
05.2017 - 09.2017

Job overview

  • Supported classroom maintenance and upkeep, organizing books, and materials
  • Maintained safety and security by overseeing students in recess environments.
  • Instructed 12 children ages 9-11 daily with lessons and activities to ensure successful delivery of summer curriculum
  • Prepared weekly lesson plans in subjects relating to the children's upcoming grade levels to prepare children for the school year

Hilton Embassy Suite

Lobby Attendant
10.2016 - 04.2017

Job overview

  • Facilitated high level of customer service for guests staying in the hotel and assist with any issues regarding their room and stay
  • Fulfilled customer requests through effective and efficient delivery of the information
  • Worked with manager to manage and organize inventory, deliver updates, and construct guests' packages and ensure proper delivery and placement in room prior to the customers arrival

Six Flags America

Human Resources Representative
03.2016 - 11.2016

Job overview

  • Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
  • Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
  • Streamlined recruitment processes for faster candidate selection and onboarding.
  • Provided onboarding documents for over 50 new hires, to ensure hiring protocols were performed successfully.
  • Maintained auditing seasonal team member files and activity.
  • Ensured accurate clocking in and out procedures of all seasonal team members to mitigate time discrepancies.

Six Flags America

Park Service Team Member
04.2015 - 09.2015

Job overview

  • Maintained an assigned area for cleanliness while providing World Class Service to our guests
  • Worked as a team in your assigned area of park of all natural debris using backpack leaf blowers
  • Was responsible for washing our midways in a timely and efficient manner
  • Lifting, transporting, pushing/pulling trash and recyclables
  • Followed all opening and closing procedures and checklists
  • Ensured Guests and Team Member safety
  • Ensured that image, cleanliness and courtesy standards are met
  • Maintained assigned area for cleanliness including restrooms and midways

Education

University of Maryland Global Campus
Hyattsville, MD

Bachelor of Arts from Graphic Communication
01-2027

University Overview

Duval High School
Lanham

High School Diploma
05-2016

University Overview

Skills

  • Client relationship management
  • Policy analysis
  • Business process improvement
  • Organizational development
  • Service-oriented communication
  • Problem-solving
  • Time management
  • Attention to detail
  • Project management
  • Administrative task assistance
  • Administrative support
  • Proficient in MS Office
Availability
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friday
saturday
sunday
morning
afternoon
evening
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Software

EQIP

ServiceNow

Microsoft Office 365

Canva

Windows

MacOs

Google Suite

Timeline

Vulnerability Management Analyst
Guidehouse
12.2024 - 04.2025
Jr. Operational Resource Analyst
Guidehouse
05.2024 - 11.2024
Knowledge Management Specialist
Guidehouse
01.2022 - 05.2024
Personnel Security Specialist
Guidehouse
01.2021 - 12.2021
Administrative Assistant II
Project Support Services
05.2019 - 12.2020
Intern
Fannie Mae
01.2018 - 07.2018
Teacher's Assistant
Pee Wee Piano School Of The Arts
05.2017 - 09.2017
Front Desk Representative
Dave and Buster
04.2017 - 12.2017
Lobby Attendant
Hilton Embassy Suite
10.2016 - 04.2017
Human Resources Representative
Six Flags America
03.2016 - 11.2016
Park Service Team Member
Six Flags America
04.2015 - 09.2015
University of Maryland Global Campus
Bachelor of Arts from Graphic Communication
Duval High School
High School Diploma

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Deamaya Lynch