Jaylon Rucker
McKinney,Texas
Summary
Results-driven professional with over 5+ years of experience in customer service, including a specialization in technology sales development. Knowledgeable in building interpersonal relationships with a proven track record at Credit Acceptance, adept in lead generation and relationship building. Excelled in utilizing CRM software such as Salesforce, achieving an 82% success rate in account recoveries. Skilled in team collaboration and problem-solving, enhancing customer satisfaction, and service delivery. Throughout my professional career I've had the opportunity to gain service experience in corporate, retail, and healthcare environments providing me valuable and diverse familiarity in multiple settings. I am currently seeking a position where I can leverage my expertise in communication, lead generation, education, and relationship management.
Overview
8
8
years of professional experience
Work History
Account Solutions Representative
Credit Acceptance
Southfield, MI
03.2023 - Current
- Created tailored solutions to prevent further customer delinquency and facilitate account recovery when possible
- Formulated strategies to prevent vehicle repossession, providing customers with viable alternatives
- Managed a high volume of inbound and outbound customer phone calls as a primary responsibility
- Initiated contact with customers in a consistent, efficient, and compliant manner, focusing on auto loan payment delinquencies
- Ensured the accuracy and currency of customer contact information for effective communication while supporting various requests to enhance customer satisfaction
- Utilized a structured call model through professionalism to establish payment promises that aligned with each customer's unique financial situation while maintaining an average success rate of 82% a month in bringing their accounts current and up to date.
Transportation Courier
Amazon
McKinney, TX
09.2021 - 12.2022
- Orchestrated optimized delivery routes to ensure punctual and accurate distribution of goods
- Effectively liaised with dispatchers and patrons, maintaining open lines of communication to provide real-time status updates
- Demonstrated exceptional customer service acumen by adeptly addressing and resolving diverse issues and inquiries, cultivating positive customer relationships.
Claims Adjuster
Tech Mahindra
Plano, TX
08.2020 - 09.2021
- Reviewed, examined, investigated, and analyzed workers’ compensation claims
- Established claim reserve levels by estimating the cost of each assigned claim; monitor reserves and update amounts as necessary
- Coordinated medical treatment for injured employees and provide information to treating physicians regarding employee’s medical history, health issues, and job requirements
- Prepared legal documents for submission to the Workers’ Compensation Appeals Board, attend Board hearings, and respond to requests for clarification, as necessary
- Developed and maintain internal systems for data collection and entry, financial analysis, and report generation; create and update spreadsheets, logs, and diary as necessary.
Sales Development Representative
Vector Marketing
McKinney, TX
08.2016 - 08.2017
- Strategically leveraged existing relationships and referrals to initiate lead generation, building a robust database of over 500 prospects
- Demonstrated an exceptional 75% success rate in closing sales presentations, refined through persuasive phone appointments and engaging home visits
- Surpassed challenging sales quotas by an impressive 150%
- Garnered recognition as a distinguished Top Sales Representative in McKinney, TX in 2017
- Acquired and honed skills in utilizing enterprise software, cultivating business development strategies, harnessing CRM tools, and executing effective lead generation techniques.
Technology Sales Student
Course Careers
McKinney, TX
05.2023
- Successfully completed a rigorous three-month online course centered around technology sales development
- Attained mastery in executing B2B cold outreach methodologies, adeptly navigating discovery processes, and seamlessly employing SPIN selling techniques
- Gained an in-depth comprehension of crafting ideal customer profiles and delineating buyer personas to refine targeting strategies
- Proficiently utilized an array of essential sales tools including CRMs (Salesforce, HubSpot), engagement platforms (Salesloft), and sales data tools (ZoomInfo, LinkedIn Navigator).
Education
Technology Sales Certification -
Course Careers
01.2023
High School Diploma -
Heritage High School
Frisco, TX05-2017
John Brown University
Siloam Springs, ARUniversity of Saint Mary
Leavenworth, KSSkills
- Lead Generation
- Cold Outreach
- Team Collaboration
- Client Relationship Building
- Account Development
- CRM Software
- B2B Sales Tactics
- Customer Service
- Communication
- Problem Solving
- Microsoft Office
- Google Suite
- Outlook
- Salesforce
- HubSpot
- Salesloft
- Sales Reporting
- ZoomInfo
- LinkedIn Navigator
Affiliations
- Student athlete at collegiate level
- Avid Dog Rescuer
Timeline
Technology Sales Student
Course Careers
05.2023
Account Solutions Representative
Credit Acceptance
03.2023 - Current
Transportation Courier
Amazon
09.2021 - 12.2022
Claims Adjuster
Tech Mahindra
08.2020 - 09.2021
Sales Development Representative
Vector Marketing
08.2016 - 08.2017
Technology Sales Certification -
Course Careers
High School Diploma -
Heritage High School
John Brown University
University of Saint Mary