Summary
Overview
Work History
Education
Skills
Timeline
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Deamond Nkansah- Asante

The Bronx,NY

Summary

Dynamic Supervisor with a proven track record at New Presbyterian Hospital-Columbia, excelling in staff management and customer service. Enhanced team productivity through strategic planning and effective training programs, resulting in improved operational efficiency. Committed to fostering a positive work environment while implementing safety protocols and conflict resolution strategies.

Overview

18
18
years of professional experience

Work History

Snr Supervisor

Kelly Endo Suite
04.2011 - 2018
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Supervisor in Training

De-Rossa ASU Health Care
03.2007 - 2011
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
  • Collaborated with other departments to achieve company-wide goals and objectives efficiently.
  • Boosted team morale with regular recognition of outstanding contributions and accomplishments.
  • Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
  • Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
  • Cultivated strong relationships with clients through proactive communication and excellent problem-solving abilities.
  • Managed multiple projects simultaneously, delivering results within deadlines while maintaining high quality standards.

Supervisor

New Presbyterian Hospital-Columbia
08.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Technician CSPD

New Presbyterian Hospital- Westchester Cumpus
02.2020 - 08.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Optimized system performance thorough testing and analysis.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Optimized operational workflows by integrating cutting-edge technology solutions.

Home Health Aide

All Metro Health Care
04.2018 - 02.2020
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Education

Information And Communication Technology

University of Education-Winneba
Kumasi-Campus
07.2011

Associate of Arts - Teaching Methodology And Leadership

ENCHI Training College
ENCHI Ghana
08.2001

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Project management
  • Process monitoring and improvement
  • Schedule development
  • Policy enforcement
  • Project planning
  • Public speaking
  • Priority management
  • Conflict resolution
  • Expectation setting
  • Inventory oversight
  • Negotiation
  • Waste reduction
  • Data analytics
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring

Timeline

Supervisor

New Presbyterian Hospital-Columbia
08.2025 - Current

Technician CSPD

New Presbyterian Hospital- Westchester Cumpus
02.2020 - 08.2025

Home Health Aide

All Metro Health Care
04.2018 - 02.2020

Snr Supervisor

Kelly Endo Suite
04.2011 - 2018

Supervisor in Training

De-Rossa ASU Health Care
03.2007 - 2011

Information And Communication Technology

University of Education-Winneba

Associate of Arts - Teaching Methodology And Leadership

ENCHI Training College

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Deamond Nkansah- Asante